Introduction Spartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe. Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.
Your Role and Responsibilities
Processing of Life and Annuity Insurance claims processing
Handling claims investigation, processing and payments. Determines actions to be taken on claim (e.g. pay, decline, request for additional documents)
Claims document validation, calculating benefit amount and releasing same to beneficiary
Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
Meet productivity and quality targets on a daily, weekly, and monthly basis
Render overtime whenever requested by the Supervisor including rest day
Use expertise to evaluate the work of others and assist in process calibration
Facilitate team huddles and teach-back sessions as scheduled
Complete certification on identified process and developmental training
Participate in functional and company-wide activities.
Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
Experience Required- 2-3 years
Required Technical and Professional Expertise
Life/Annuities product experience in policy admin
Good English Communication (Both written & verbal)
Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
Displays energy and enthusiasm in approaching the job
Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
Ready to work on stretched working hours
Ability to independently work well with internal and external customers
Customer service focus
Basic Computer knowledge along with typing speed of 35 words/minute
Insurance knowledge
Ability to multi-task and can easily learn and adapt with changes in a fast-paced environment
Preferred Technical and Professional Expertise
Graduation in any stream except B.Tech and Technical Graduation & Law
