Problem Resolution Manager (Associate Senior Systems Engineer)

.Problem Resolution Manager

At GKN Automotive, we are passionate about building Software that solves the most complex challenges in the Automotive industry. We’ve spent more than 20 years at the forefront of innovation, working with most major OEMs to deliver Electronic Control Units (ECUs). Our eDrive technology is now powering over two million vehicles on the road today. The rising demand for EVs has led us to increase the range and volume of our products to our global customers. 

GKN Automotive Bengaluru Private Limited, India:

At our Bengaluru Technology Centre, our culture is centered around innovation. We’ve invested heavily in developing our state-of-the-art engineering lab to ensure our teams have the tools and resources they need to succeed and thrive in our environment. 

Working on new product development, our Engineers have the chance to build multi-discipline expertise supporting projects across the full lifecycle, from design through implementation and validation. 

Our culture is open and collaborative, and employees regularly have an opportunity to engage with Leaders, provide ideas and work to develop these to become a reality. It’s a place where our multi-discipline teams partner, collaborate, and learn from each other. Career development is supported by relevant, sponsored technical training, coaching, and access to self-driven training across a wide range of topics covering hard and soft skills. 

The Role: 

Essential Qualifications & Experience

• Master/Bachelor’s in Engineering, Computer Science or similar
• 3+ years of experience as Software Engineer / System Engineer or 3+ years of experience as Software / Systems Tester.
• Experience in mechatronic system development, mechanical, electronical and software skills
• Experience in assisting on Continuous Integration & Deployment activities
• Experience in Project management > 1 year 
• More than 1 years of experience working in an ASPICE project > level 1
• Basic knowledge of ISO 26262, ISO 21434                                                                                                                               

Essential Skills & Key responsibilities include: 

• Set-up problem resolution management environment and tool for the project
• Plan problem resolution management and create, review and release problem resolution plan describing the strategy
• Maintain problem resolution management tool Windchill RV&S and lead change control board (CCB)
• Initial priority setting of problems and quality check of new Problem items
• Manage problem analysis including root cause analysis, effort estimation and impact analysis
• Lead CCB to Problem approvals. Initiate bug-fix countermeasures and permanent solutions
• Initiate and track change implementation, integration and validation of the countermeasure and permanent solution to closure
• Track progress of problem resolution management by metrics and report via dashboard to project
• Escalate of track progress on problem resolution to the project leader of the project
• Prevent reoccurrence of problems during lifecycle of the project

Additional Skills (good to have):

• Skills in PTC Windchill (PDMLink and Project Link) or similar tool including Change Management processes.
• Skills in PTC Integrity (W&D and SCCM) or similar tool.
• Communication and presentation Skills.
• Team Player, Analytical Thinking, Decision Making, Positive Attitude.
• Mechatronic System knowledge Manufacturing Process Knowledge.

Language Skills

Must be fluent in English

Travel Requirements

Local Infrequent

Our Offer:

This is an excellent opportunity to work at the forefront of technology and innovation across the fast-paced Electric Vehicle market supporting new product development across all phases of the product lifecycle. We offer an excellent compensation and benefits package, including a flexible working culture, attractive car lease scheme, excellent annual leave allowances, medical insurance, creche allowances, and ongoing career progression and development support. 

Our people are at the heart of our success. If this opportunity excites you and you want to help drive innovation and change in our industry, we’d love to hear from you. 

About GKN Automotive: 

GKN Automotive is a global leader in eDrive technologies, the architects of an electrified future. Our innovation, expertise and global footprint give us the ability to drive a sustainable future, delivering eDrive technologies, competitively and at scale.

We have been inventing the future for 250 years. Our technologies and innovations made front-wheel drive cars possible and all-wheel drive systems more efficient. GKN Automotive is now at the forefront of the mass production of advanced, efficient systems for electrified vehicles.

Through continuous innovation and improvements in efficiency, performance and control systems we are collaborating with global automotive manufacturers, helping them produce the next generation of electrified vehicles. We are the go-to technology partner for leading electrified vehicle manufacturers, with the ability to tailor every eDrive solution, matched to our Driveline technologies.