Proactive / Connectivity Expert - US HPM

Job title:
Proactive / Connectivity Expert - US HPM
 

Your role:

• The Proactive / Connectivity Expert will be the Engineering specialist for his respective modality such as US HPM
• Must demonstrate technical competency for remote support.
• He / She will remain updated abreast with the latest technological developments of the modality in the market and appraise the organization with such developments & related competitive information.
• He / She will be the nodal point for the technical issues faced in zone for their respective modality.
• RSN or other available remote tools & suggestions to field team
• Alert handling, Pro-active monitoring.

You're the right fit if:

• KPI’s – Deep knowledge for all delivery KPI’s and ensure performance within target Call Analysis.
• Technical analysis for identifying any failure pattern & timely brainstorming for same.
• Remote Diagnostics – must have capability to prepare repair plan based on log analysis.
• Must demonstrate skillset for usage of PRS tools.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.