Job scope/summary:
This position is part of the Customer Support Print Supply Chain Organization, reporting to the Global Services Supply Chain Print Regional Lifecycle Management organization. The Services Supply Chain manages >95,000 support materials for print products, ships more than 9M parts, processes 650k whole unit repair events globally per year through an extensive network of outsourcing partners.
The Regional Lifecycle Manager will be responsible to lead Supply Chain Lifecycle Readiness through New Product Introduction, Quality, and End of life., Influence Business tactics, material, and Supply Chain Strategy, including Support Bill of Material content definition. Will lead the definition & drive regional supply chain strategies for last time buy cost avoidance and inventory investment mitigation, will consult with Regional partners to assure supply chain capabilities, Master Data process governance, compliance, and system capability.
Job specifics/responsibilities:
Strategically drive Customer Support regional spares Supply Chain, Repair, & Delivery Support Strategies including Support Bill of Material definition.
Lead lifecycle and Master Data Operational Projects; assure objective, scope, strategy, and issue mitigation met operational and supply requirements, own decision-making within projects and contributes to strategic supply chain solutions,
Project Manager for New Product Introduction in Region; Accountable for regional supply chain lifecycle project readiness plan, deployment, monitoring and closing
Influence on Customer Support product support Bill of Material & spare strategy based on regional specific Service Level Agreements’ and target customer/market strategies.
Continuously challenge the status-quo and propose innovative new approaches for cost reduction and process enhancement, based on best practices, analytical outcomes, lessons learned, cross-function proposals, etc.
Consult as Subject Matter Expert for lifecycle management, be the Lifecycle Manager representative in cross-function initiatives and manage request coming from various stakeholders. Provides advanced knowledge to solve complex biz issues, guides and influences strategic decision-making within a broad scope.
Ensure regulatory and compliance (RoHS, Reach, etc.) adherence w/ CS regional operations.
Customer Support regional Supply Chain entry point for global CS on product roadmap & lifecycle events, strategies, issues, and Focal point for regional teams (Planning, Logistics, Category, Countries, …)
Assure Regional Supply Chain lifecycle strategic and operational process governance, tool efficiency, optimization, and transformation
Provide Regional Cost Savings, Process, tools and Transformation Project Leadership and Supply Chain Master Data Governance & Quality
Key deliverables/accountabilities:
Regional NPI LOA > 95% (Scorecard; Commercial and Consumer Print)
Clear and Timely communication to global Customer Support partners, and all internal regional functions on New Product Introduction, Quality, End of Life projects.
Regional lifecycle process improvement, Cost savings, & Strategy execution
End of Life/Last Time Buy reduction/avoidance: Investigate and implement an End of Service Life and/or Last Time Buy strategy that reduces HP financial regional exposure
Working relationships:
Internal:
Focal point for CS regional teams (Planning, Logistics, Category, Countries,)
External:
Focal point for Regional Delivery teams, Regulatory, Regional Eng, Regional Marketing teams, etc
Education (degree) and professional experience required:
First level university degree or equivalent experience; advanced university degree preferred
Experience in virtual team environment
4-6 years of experience in a supply chain function (or related fields)
Ability to lead and drive supply chain strategies, including new product introduction, quality management, and end-of-life processes; includes defining and driving regional supply chain strategies for cost avoidance and inventory investment mitigation
Proficiency in managing and supporting complex projects and initiatives.
strong collaboration skills to work effectively with various departments and partners. This includes influencing business tactics, material, and supply chain strategies, as well as consulting with regional partners to ensure supply chain capabilities and compliance
Experience in strategically driving customer support regional spares supply chain, repair, and delivery support strategies.
Other requirements:
Mastery in English.
Personal skills and qualities:
Excellent project management skills, including time and risk management, and project structuring
Excellent analytical thinking, analysis, data modeling, and problem-solving skills
Excellent leadership skills, including coaching, team- building, conflict resolution, and management
Excellent communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation);
Ability to manage and be part of teams in a virtual and global environment to drive results
Advanced negotiation and influence skills
Excellent relationship management skills, including partnering and consulting
Excellent multi-tasking and prioritization skills
Excellent business acumen, technical knowledge of multiple business units, and extensive knowledge in applications and technologies
Strong understanding of HP’s policies and processes
Technical skills (procedures and documents the employee has to be acquainted with):
MS Office
Extensive knowledge of Excel, Access, power BI and high-level modeling tools.
Reporting tool /Data management
Project Management experience or formal trainings would be an advantage.
Process Improvement experience or formal trainings to be considered an advantage
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