Time and Attendance (TAA), is the Product and Technology arm of PXT that supports timekeeping, attendance, and ultimately pay for Amazon's millions of global employees. Timehub team, under TAA is responsible for building and enhancing critical tools/products supporting global workforce across Amazon sites. In particular, Timehub specializes in developing and maintaining systems and features that specifically address the time-related components that are eventually used to pay employees accurately. While working along the established roadmap, the team simultaneously pursues continuous innovation through developing Gen AI-based solutions aimed at enhancing Amazon workforce's experience, making it more seamless and efficient.
We are seeking an experienced and visionary Principal Technical Program Manager to lead our Gen AI initiatives within the Timehub team at Amazon. This role will be pivotal in driving innovation and implementing cutting-edge AI solutions to revolutionize our time management systems and processes. In this role you will work closely with stakeholders, software engineers and product teams to deliver high quality, scalable Gen AI products deployed around the world. Spearhead the development and implementation of generative AI strategies within Timehub's time management systems. Collaborate with cross-functional teams to identify opportunities for AI integration that can enhance efficiency, accuracy, and user experience in time and attendance management. Lead complex, multi-faceted technical programs from conception to launch, ensuring alignment with business objectives and technical feasibility. Drive the adoption of AI tools among HR professionals, Operations Managers, and Associates across global Amazon sites. You will collaborate with the product teams to deliver the best product with most efficient use of resources and technologies. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit. Successful candidates will have a technical background, be detail driven and have excellent problem-solving abilities.
As principal TPM in Gen AI space you will understand the high-level architecture of the Gen AI products including but not limited to the Gen AI concepts like LLM, Prompt Engineering and RAG. You will work with business to scope the policies relevant for the targeted region and the use cases built for that region. You will work with product team on the knowledgebase setup for injecting relevant policies for respective domain areas addressed by Gen AI tools. Collaborate with SDEs on validating the accuracy of the model’s responses and tuning the models to improve the accuracy that is aligned with business and product teams. Drive the projects through its life cycle till successful deployment in pilot and later expansion across full region.
- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules