Principal ServiceNow DeveloperThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Global IT is a dynamic organization enabling the enterprise to innovate and lead the industry with our consumption-based IT transformation and our consulting, financial, educational, and operational support services. Join us as we develop innovative solutions that revolutionize how we help customers by simplifying their operations and move the world forward.
Job Family Definition:
The ServiceNow Developer is responsible for designing, developing, and deploying ServiceNow solutions. They will collaborate with clients and team members to understand requirements and develop elegant solutions that meet those needs. The ServiceNow Developer must have a strong understanding of the ServiceNow platform and experience in web application development using JavaScript, HTML, CSS, and AJAX. The ServiceNow Developer is a key member of the team and must work independently and collaboratively. They must have excellent communication skills, both written and oral, and work with clients and team members from around the world.
Management Level Definition:
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of innovative ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees.
What you’ll do:
We are seeking a highly skilled and experienced Master ServiceNow Developer to join our team. The ideal candidate will have a minimum of 10 years of experience in ServiceNow development and administration. This role requires deep expertise in ServiceNow platform capabilities, custom application development, integration, automation, and performance optimization. The Master ServiceNow Developer will play a crucial role in designing, implementing, and maintaining our ServiceNow environment, ensuring its high availability, performance, and security.
Key Responsibilities:
- ServiceNow Platform Development:
- Design, develop, and maintain custom applications on the ServiceNow platform to meet the organization’s needs. This includes creating and modifying workflows, business rules, UI policies, and client scripts.
- Conduct thorough assessments of current ServiceNow implementations and identify areas for improvement or optimization. Ensure that all applications are scalable, reliable, and secure.
- Collaborate with other IT teams to integrate ServiceNow with other technologies and platforms, ensuring seamless operation across the organization.
- Leadership and Mentorship:
- Lead and mentor a team of ServiceNow developers and administrators, providing guidance and support to ensure high performance and professional growth. This includes conducting regular performance reviews and setting development goals.
- Organize and conduct training sessions and workshops to enhance the team’s skills and knowledge. Stay updated with the latest ServiceNow features and best practices to provide relevant training.
- Foster a collaborative and inclusive team environment, encouraging open communication and knowledge sharing among team members.
- System Performance and Availability:
- Ensure high availability, reliability, and performance of the ServiceNow platform through proactive monitoring and maintenance. Implement monitoring tools and practices to detect and resolve issues before they impact users.
- Develop and implement disaster recovery solutions and backup strategies to protect data and ensure business continuity. Regularly test these solutions to ensure their effectiveness.
- Analyze system performance metrics and make recommendations for improvements. Optimize system configurations and resources to achieve optimal performance.
- Automation and Scripting:
- Develop and maintain automation scripts and tools for efficient system management and deployment. This includes writing scripts in languages such as JavaScript and PowerShell.
- Utilize automation toolsets such as Flow Designer, IntegrationHub, and Orchestration to streamline operations and reduce manual intervention. Create and maintain playbooks, modules, and templates for common tasks.
- Continuously evaluate and implement new automation tools and techniques to improve efficiency and reduce operational overhead.
- Understand and implement Continuous Integration and Continuous Deployment (CI/CD) pipelines using tools like Jenkins. Ensure that these pipelines are optimized for fast, reliable, and secure software delivery.
- Manage source code repositories using GitHub, ensuring that code is versioned, reviewed, and integrated seamlessly. Implement best practices for branching, merging, and pull requests.
- Collaborate with development teams to understand the software development lifecycle and release processes. Ensure that automation solutions support and enhance these processes, enabling faster and more reliable releases.
- Integration Management:
- Implement and manage integrations between ServiceNow and other enterprise systems using REST, SOAP, and other integration technologies. Ensure that integrations are reliable, secure, and performant.
- Troubleshoot and resolve integration-related issues promptly. Work with vendors and support teams to address complex problems.
- Monitor and analyze integration performance metrics, making adjustments as needed to ensure stability and efficiency.
- Data Management and Reporting:
- Design and manage data models, tables, and relationships within ServiceNow to ensure efficient data storage and retrieval. Ensure data integrity and consistency across the platform.
- Develop and implement data management policies and procedures to ensure compliance with regulatory requirements and best practices.
- Collaborate with other teams to integrate ServiceNow data with other reporting and analytics tools, providing comprehensive visibility into system performance and business processes.
- ServiceNow Module Support:
- Collaborate with process owners and stakeholders to support and optimize ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, and CSM. Ensure seamless integration and performance of these modules within the ServiceNow environment.
- Assist in the design and implementation of module-specific configurations and customizations. Monitor module performance and make recommendations for improvements.
- Provide support for module-related issues, working closely with application developers and other stakeholders to resolve problems.
- Security and Compliance:
- Develop and enforce security policies and best practices for the ServiceNow platform. Conduct regular security audits and vulnerability assessments to identify and mitigate risks.
- Implement security best practices and ensure compliance with organizational and regulatory requirements. Monitor security alerts and respond to incidents promptly.
- Stay updated with the latest security threats and trends, continuously improving security measures to protect systems and data.
- Documentation:
- Create and maintain comprehensive design documentation that outlines the architecture, components, and configurations of ServiceNow applications. Ensure that this documentation is up-to-date and accessible to relevant stakeholders.
- Develop and enforce standards documentation to ensure consistency and compliance with organizational policies and industry best practices. This includes documenting procedures, guidelines, and standards for system management and operations.
- Prepare As-Built documentation that accurately reflects the current state of applications after implementation or changes. This documentation should include detailed descriptions of configurations, customizations, and any deviations from the original design.
- Mindset of “Automate Everything & Everything as a Service”:
- Embrace a mindset of “Automate Everything & Everything as a Service” to drive efficiency and innovation within the organization. Identify opportunities to automate repetitive tasks and processes, reducing manual intervention and human error.
- Develop and implement automation strategies that align with the organization’s goals and objectives. Ensure that automation solutions are scalable, reliable, and secure.
- Promote a culture of continuous improvement and innovation, encouraging team members to explore new technologies and approaches to automation.
- Understanding, Managing, and Reporting on Environment Performance:
- Develop a deep understanding of the entire ServiceNow environment, including hardware, network, storage, and software components. Ensure that all elements are optimized for performance and reliability.
- Implement monitoring and reporting tools to track the performance of the environment. Analyze performance data to identify trends, bottlenecks, and areas for improvement.
- Prepare and present regular performance reports to stakeholders, highlighting key metrics, issues, and recommendations. Use these reports to drive continuous improvement initiatives and ensure that the environment meets the organization’s performance and availability requirements.
- Server Patching and Maintenance:
- Develop and implement comprehensive server patching strategies to ensure that all systems are up-to-date with the latest security patches and updates. This includes scheduling regular maintenance windows and coordinating with relevant teams to minimize disruption.
- Utilize patching toolsets such as ServiceNow’s own patch management capabilities and other relevant tools to automate and streamline the patching process. Ensure that these tools are configured correctly and are used effectively to manage patch deployments.
- Monitor the patching environment to ensure that all systems are compliant with organizational policies and industry best practices. Generate regular reports on patch compliance and address any issues promptly.
- Automate the patching process wherever possible to reduce manual intervention and ensure consistency. Develop scripts and playbooks to manage patch deployments and rollbacks efficiently.
- Collaborate with security teams to ensure that patching strategies align with overall security policies and objectives. Address any vulnerabilities identified during the patching process and ensure that systems remain secure.
What you need to bring:
Education and Experience Required:
• Typically, 10-12 years of related work experience or relevant military experience. Advanced degree (e.g., bachelor, master, etc.) preferred.
Required Qualifications:
- Minimum of 10 years of experience with ServiceNow development and administration. Demonstrated expertise in managing and troubleshooting the ServiceNow platform in a production environment.
- Extensive experience with ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, and CSM. Proven ability to design, implement, and manage these modules.
- Proficient in scripting languages such as JavaScript and PowerShell. Experience in developing and maintaining automation scripts and tools.
- Strong understanding of integration technologies such as REST and SOAP. Ability to support and optimize integrations within the ServiceNow environment.
- Expertise in ServiceNow security and compliance best practices. Proven ability to implement and manage security policies and procedures.
- Experience with server patching toolsets and strategies. Ability to develop and enforce patching policies and procedures.
- Proficient in automation toolsets such as Flow Designer, IntegrationHub, and Orchestration. Experience in developing and maintaining automation scripts and tools.
- Excellent leadership and team management skills. Proven ability to lead and mentor a team of IT professionals.
- Strong problem-solving and analytical skills. Ability to troubleshoot and resolve complex technical issues.
- Excellent communication and collaboration abilities. Ability to work effectively with cross-functional teams and stakeholders.
Preferred Qualifications:
- Relevant certifications in ServiceNow, such as Certified Application Developer, Certified Implementation Specialist, and Certified System Administrator.
- Experience in a similar role within a large-scale enterprise environment. Proven ability to manage and support complex IT infrastructures.
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 4 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:
Information Technology
Job Level:
TCP_05
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here:
