Amazon’s Selection Monitoring builds software to improve customer experience by : (1) Growing number of customer relevant brands and products on Amazon, and (2) enriching product and brand information in Amazon catalog. We build state-of-the-art information retrieval infrastructure, extracting structured-data from unstructured-content, automatic item classification, storage systems to hold the massive catalog and distributed systems of cloud-scale. We apply parallel processing, Generative AI solutions, and machine learning algorithms to evaluate millions of products every day and to identify and prioritize new additions to Amazon’s selection efficiently. If you are customer obsessed, driven, tenacious and analytical, you will have fun solving our business problems of unprecedented scale. You will develop deep technical expertise and learn designing large scale distributed, service-oriented systems. Come join us in our journey to improve our customer experience at Amazon !
Our ideal candidate will have launched multiple, impactful consumer products, have demonstrated the ability to lead high-performance teams, and have deep understanding of product management, user experience, and software development processes (especially agile). You should be highly analytical, able to work effectively across teams, and thrive in entrepreneurial, fast-paced work environments.
Key responsibilities include:
• Lead product strategy and vision supported by internal data and external analysis.
• Define creative, high quality, simple product requirements and roadmaps based on product strategy.
• Manage prioritization and trade-offs among customer experience, performance and operational support requirements.
• Create buy-in for the product vision both internally and with key partners
• Work closely with engineering teams to deliver products to market using agile development methodologies.
• Stay current and report on industry trends, including new opportunities, competitor capabilities, etc.
• Measure and analyze existing products and business models for opportunities to innovate and improve, providing additional benefits to developers and customers
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
Key job responsibilities
Lead the development and execution of a high-impact, customer-focused product strategy and vision for Selection Monitoring.
* Lead multiple initiatives in various stages of the product lifecycle - from ideation to development to launch.
* Define long-term product roadmaps based on team strategy and vision.
* Ideate and communicate detailed business requirements and user stories to internal stakeholders.
* Manage prioritization and trade-offs across customer experience, performance and operations.
* Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
* Drive product launches in collaboration with Engineering, Operations, Legal, and more teams.
* Create buy-in for product vision and strategy with leadership and internal partners.
* Lead conversations with customers to understand their pain points and determine innovative yet simple ways to solve them.
* Drive product decisions across cross-functional teams including engineering, operations, and business
About the team
Amazon carries the world’s largest catalog of products and in order to maintain this lead, we are constantly exploring and understanding the global e-commerce landscape. The mission of Selection Monitoring (SM) team is to collect all publicly available facts and generate insights about brands and products. SM is a global team with the charter to surface these facts and insights to WW Amazon teams where we have an e-commerce business. SM’s primary objective is to improve Amazon selection and customer experience by discovering, validating, prioritizing off-Amazon brands and selection.
What we do:
- Discover external selection and extract Insights
- Grow number of customer relevant brands and branded selection
- Automate selection gap closure
- Improve customer experience by enriching product information in Amazon catalog and driving adoption of brand entities and their metadata across Amazon systems
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
- Bachelor's degree
- 10+ years of technical product or program management experience
- Knowledge of SQL
- Deep Understanding of technology
- Proven expertise in making tech trade-off calls
- Ability to write strong vision statements, BRDs, PRDs
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