Job Title
Common accountabilities:
- Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists.
- Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.
- Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.
Specific accountabilities:
Technical/Functional Excellence
* Demonstrates excellence & establish standards on product definition activities: specifications, solution design, finding solutions to complex problems
* Consolidates and articulates business needs and identified possible improvements into new product concepts or upgrades
* Responsible for planning, conducting and directing the analysis of highly complex business problems
* Supports Pre-Sales teams, participates in Business Requirement Matrix (BRM) assessment
* Supports Solution Definition Managers on cross-area solution design for complex scenario (including architecture proposal for new products) by being the functional entry point for a given area
* Creates and implements internal and/or external customer feedback mechanisms
* Solves business problems through a clear methodology including appropriate documentation
* For complex/cross-functional solutions, proposes and/or review sizing for their area
* Reviews proposed specifications for complex solutions
* Creates process engineering and/or business flow assessments to ensure appropriate reengineering of solutions
* In case of system failure, proposes a recovery plan, an action plan and a risk mitigation plan and provides recommendations for improvement (application…)
* Ensures processes are followed : state of requirement , Project Change Proposal (PCP) process , High-Level Architecture design, R&D project follow up from requirements to production
Continuous Improvement
* Makes recommendations on how to revamp documentations, to make them complete and accurate
* Recommends process improvements for specs, docs, solution design, proactive maintenance, etc.
Overview validation
* Contributes to the implementation of the test strategy, and reviews test plan, to ensure compliance of the delivered functionality and system integrity
* Ensures traceability of tests with specifications
* Ensures production integrity by investigating, validating and prioritizing reported incidents.
Building relations & Knowledge sharing
* Contributes actively to the PDA community or any other relevant community which is related to current position such as Maintenance one
* Coaches / mentors team members on product definition skills, drives the culture change towards professionalization
* Provides guidance/direction/training and mentor less experienced product definition analysts, QA Engineers and software development engineers
* Actively participates in the construction/maintenance/application of the on-boarding of new colleagues
* Provides consultancy to users in detailed functionalities
* Demonstrates excellent written and verbal communications skills, as well as excellent listening skills, to serve as lead conduit between software development engineers, architects, product definition analysts, QA Engineers and with external and internal customers
* Supports software development engineers by assisting with functionality questions, addressing testing issues, providing training on new products
* Tracks all delivery planning aspects for deployment of a service or product: contributes to customer relationship management, challenges costs and dates…
* Shares advanced knowledge of systems flows, engineering documentation, tools and architecture concepts
* Shares product knowledge and ensures mutual understanding of the business
Participates to team and ART events
* Supports team and ART stakeholders by participating to team and ART ceremonies: Agile forums, Team meetings, Solution assessments...
Contributes to product promotion
* Supports the product features definition (scoping) and contribute to RFP/RFI for the product.
* Shares content for product documentation, sales tools and collateral.
* Gives presentations, demos and familiarization sessions to customers and customer-facing teams
* Participates to the preparation of key events, guaranteeing the success of product launch and follow up
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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