What success looks like in this role:
- Responsible for the network lifecycle - Network Planning, Design, Implementation, Operation and Optimization
- Provide support for highly complex Network Upgrades and Network Migration activities.
- Perform root cause analysis and diagnosis of highly complex networking problems.
- Understand customer's business goals and how the network operations support those business goals.
- Possess detailed knowledge of customer's network and Proper documentation.
- Strong understanding of ITIL processes and their deployment across the organization
- Introduce new ways of working.
- Act as the main focal point for highly complex network problem resolution.
- Very strong knowledge of voice & contact center fundamentals management and development processes.
- Develop and document detailed designs, and technology migration strategies/integration plans for solutions to be implemented.
- High degree of competency in all stages of voice & contact center service management from solution design, migration, and transition to steady state support.
You will be successful in this role if you have:
- Enterprise Networking and security (Routing, Wireless and Switching protocols, network architecture, connectivity options, network management, remote access, data security, standards and compliance, identity management, log management etc.)
- Designing and Architecture of complex networks.
- Datacenter (Tier 3 / 3+ DC build including power & cooling) access control and building management system etc.)
- Extensive experience in working with as much of the following as possible:
- Juniper MX series
- Cisco routers: 6500, 6800, 7600 and smaller,
- Cisco catalyst switches platforms: 6500, 4000 and smaller
- Nexus 9K, 7K, 5K and 2K
- Cisco / Aruba Wireless technologies
- Load balancers - F5 Big-IP
- Checkpoint, Cisco and Palo Alto, FortiGate Firewall.
- On Premise Contact Center Technologies – Cisco, Avaya, Genesys
- Contact Center as a Service – Amazon Connect, Genesys, Five9, Nice InContact,
- SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers
- Advance understanding about Session Border Controller
- Risk & Compliance
- Scalability, Reliability and QoS
- Good level of understanding on the virtualization concepts.
- Strong working Knowledge on Public Clouds like Azure, AWS
- Ensure delivery of the infrastructure solutions designed as per scope & project timelines, through right set of internal/external partners.
- Expert level Internetworking Troubleshooting experience.
- Ability to leverage technical expertise of others.
- Expert level knowledge in the following: - IP internetworking, LAN/WAN,
- Ability to operate at all levels within the organization and cross functionally within multiple Cisco organizations.
- Excellent verbal, written, content development and presentation skills.
- Strong leadership and teamwork skills.
- Ability to identify and analyze complex problems and decompose into actionable and measurable plans.
- Drive and commitment to results with minimum supervision.
- Self-motivated, strong initiative and be customer focused.
- Work as an individual contributor.
- Drive and commitment to results with minimum supervision.
Must possess very strong technical & account management skills.
Candidate should have an overall experience of 12 to 15 years.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
