Principal, Infrastructure Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Job Posting Title:  Enterprise Infrastructure Architect, Sr Advisor

What does a great Enterprise Infrastructure Architect do?

As an Enterprise Infrastructure Architect, you will be a part of the Fiserv’s Technical Services team responsible for designing and implementing large-scale reliable platforms and applications across Cloud and On-Premises. working closely with internal technology teams, business teams, peer infrastructure & application architects. The Enterprise Infrastructure Architect will lead the technical effort to deliver infrastructure solutions that are technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. You will be tasked with being the subject matter expert for our cloud and on-premises environments and be part of a team that builds and supports new applications. Delivery of the infrastructure solution requires a variety of skills, such as: cloud architecture, network, security, AI/ML and hands-on configuration of the cloud and On-Premises infrastructure. A high degree of collaboration with development and other teams is required to provide right level of agility within a defined delivery process.

The role is required to be performed from Fiserv India offices providing overlap with US working hours for all 5 working days in a week.

What you will do:

• Drive the technical roadmap, architecture, design, and solution architecture for enterprise application in Multi-Cloud and On-Premises environments.
• Lead the assessment, gap analysis, process improvement, and design of the end-state operating model for the platform.
• Design, build, and maintain platforms that support Cloud infrastructure, DevOps pipelines, and tools to manage various Monolithic and Microservices-based enterprise applications.
• Collaborate with cross-functional project teams to implement highly available infrastructure solutions for a multitude of cloud technologies.
• Develop and document comprehensive architecture blueprints outlining the configuration, integration, and implementation details.
• Research, evaluate, and recommend appropriate On-Prem & Cloud technologies, tools, and platforms to enhance enterprise capabilities.
• Establish best practices and the development/implementation of an enterprise CI/CD roadmap
• Stay updated with industry trends and emerging technologies to make informed decisions.
• Implement robust security measures to safeguard infrastructure systems (Cloud & On-Premises), including access controls, encryption, and vulnerability assessments.
• Collaborate with software developers, network engineers, and other IT professionals to ensure seamless integration of systems with other enterprise applications and services.
• Perform capacity planning to anticipate future infrastructure requirements.
• Design scalable solutions that can handle increasing workloads efficiently.
• Create detailed technical documentation, including system configurations, procedures, and troubleshooting guides.
• Collaborate effectively with stakeholders, project managers, and other team members to achieve project goals.
• Provide technical leadership and guidance to the team members that need the support.
• Participate in automation initiatives to achieve operational maturity. 
• Use the core infrastructure engineering principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the infrastructure.
• Partner with security engineers and develop plans and automation to aggressively and safely respond to new risks and remediate security vulnerabilities.
• Technology Roadmap: Develop a technology roadmap that outlines the evolution and growth of the infrastructure to meet current and future business needs.
• Integration Planning: Plan the integration of new technologies into existing systems, considering compatibility, scalability, and security requirements.
• Security and Compliance: Collaborate with cybersecurity professionals to ensure that infrastructure designs adhere to security best practices and regulatory compliance.
• Solution Recommendations: Propose tailored solutions and recommendations to address clients' infrastructure challenges, considering technology, budget, and business requirements.
• Implementation Support: Provide support during the implementation phase, working with internal teams or external vendors to ensure successful deployment of recommended solutions.

What you will need to have:

An Enterprise Infrastructure Architect needs to have the following key skills/behaviors: 

• 17+ years of extensive experience in designing and implementing enterprise infrastructure solutions.
• Strong proficiency in both Linux distributions (e.g., Red Hat Enterprise Linux, Ubuntu Server) and Windows server platforms
• In-depth knowledge of system and network administration, virtualization, and cloud technologies.
• Experience in AWS/Azure/GCP managed services and infrastructure management
• Experience with configuration management tools (e.g., Ansible, Puppet) and containerization technologies (e.g., Docker, Kubernetes).
• Needs to have one OS Platform Certification, Red Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA) or Linux Professional Institute Certification (LPIC) or MCSA Professional certification and a Cloud associate certification, AWS/Azure/GCP Certified Solutions Architect or similar cloud certifications.
• Familiarity with scripting/programming languages (e.g., Bash, Python, PowerShell, Ansible, Terraform) for automation tasks.
• Should have solid experience in cloud-based AI and machine learning services offered by major providers such as AWS, Azure, and Google Cloud Platform
• Experience with CI/CD toolset (Gitlab, Harness, Jenkins, Github)
• Strong understanding of the OSI Model and how it relates to cloud computing. 
• Expert level in managing the lifecycle of IaaS VMs - troubleshoot VM boot issues, Backup/Restore VM and Disks (Snapshot and Recovery Vault), Imaging, Resizing and Scaling VMs
• Exceptional analytical skills and the ability to see the connections between layers of business operations.
• Strong communication skills and the ability to convey complex technical concepts to non-technical stakeholders.

What would be great to have:

• AWS/Azure/GCP Certifications: Solutions Architect Professional, or DevOps Engineer Professional.
• Cloud Security Posture/Governance/Entitlement management & Network Security knowledge
• Background in fintech or similar domains.
• Familiarity with agile and DevOps cultures.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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