Principal Engineer

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

We are seeking a visionary and experienced Principal Engineer to join our dynamic team in Bengaluru, India. As a Principal Engineer, you will play a crucial role in shaping the technical direction of our organization, leading complex projects, and mentoring other engineers.

• Architect and design scalable, high-performance software systems
• Lead the development of complex, large-scale projects from conception to deployment
• Collaborate with cross-functional teams to define and implement innovative solutions
• Provide technical leadership and mentorship to engineering teams
• Establish best practices, coding standards, and architectural guidelines
• Conduct code reviews and ensure code quality across projects
• Evaluate and recommend new technologies to improve our tech stack
• Participate in strategic planning and decision-making processes
• Drive continuous improvement in engineering processes and methodologies
• Represent the engineering team in high-level discussions with stakeholders

• Bachelor's or Master's degree in Computer Science, Software Engineering, or related field
• 14+ years of software engineering experience, with at least 6 years in a senior technical leadership role
• Extensive experience with advanced programming languages such as Java or Python.
• Proven expertise in cloud platforms (e.g., AWS, Azure, GCP) and microservices architecture
• Strong background in distributed systems, system design, and scalability solutions
• Demonstrated ability to lead and deliver large-scale, complex projects
• Proficiency in DevOps practices and Agile methodologies
• Excellent problem-solving skills and attention to detail
• Outstanding communication and interpersonal skills
• Track record of mentoring and developing engineering talent
• Deep understanding of software engineering principles and best practices
• Expertise in system architecture and design patterns
• Knowledge of emerging technologies and industry trends
• Relevant technical certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.