Principal Associate - IT - Major Incident

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture, and we offer fulfilling careers.

POSITION TITLE: ITISC FET Europe IT Major Incident Engineer

REPORTING TO: ITISC FET Europe IT Monitoring Manager

WORKING LOCATION: Bangalore, India

OBJECTIVE:

       • The main objective of this position is to deliver high quality infrastructure support under Incident Management 24X7 & monitoring of all the infrastructure components.

REQUIRED EXPERIENCE AND SKILLS:

Experience:

• Strong organizational skills;
• Strong understanding of Incident Management & Problem management process
• Good in handling escalations, Major incident calls
• Understanding on the Change Management, CAB, Emergency CAB etc.
• Should be able to drive P1,P2 bridge calls end to end
• Expert in PIR / RCA calls and documentation
• Ability to listen, gather and understand information about people and situations, quickly;
• Excellent attention to detail and quality;
• At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).
• Certification ITIL Foundation V3 highly appreciated, but not mandatory.
• English (fluent) required;
• Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint;
• Basic experience required as Windows administrator monitoring and managing business critical applications
• Background as IT System administrator (Windows operating systems, VMware and NetApp) beneficial.
• Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge.
• Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges.
• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
• Prior experience in monitoring and managing events coming from the SQL and other Database servers.

Technology skills:

Mandatory

• Good Oral, Written Communication skills
• Documentation skills
• Basic Networking skills – routers, firewalls, switches, LAN, WAN monitoring.
• Intermediate Server monitoring and troubleshooting. Windows, Linux platforms.
• Intermediate understanding on Application monitoring and troubleshooting.
• Optional Certifications or trainings in Windows Server platform (MCP).
• Experience using monitoring tools like SolarWinds Orion, HP OpenView, Business availability center or similar.
• Basic knowledge of Windows server 2012/2016/2019 administration and troubleshooting.
• Azure Infrastructure fundamentals

Optional

• Basic understanding in Data Base monitoring and administration. MS SQL Server up to 2019.
• Basic understanding on Virtualization technologies.
• Knowledge on Scripting & Automation
• Knowledge on Cloud Technologies

Personal Skills:

• Team Player
• Smart worker
• Quick learner
• Willingness to work in 24x7 shifts.

Qualification: Bachelor's degree or comparable education

Experience – upto 8 years into IT infra support

PREFERED CANDIDATES:

• The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
• Good communication and interpersonal skills to interact with team in Europe
• BE Computer Science/MCA or any other Bachelor’s degree with the right experience
• Will be an added advantage if worked on Laboratory related applications