About VERITAS
Veritas Technologies solves what no one else can. As the leader in secure multi-cloud data management, over 80,000 customers – including 91% of the Fortune 100 – rely on Veritas to help ensure the protection, recoverability, and compliance of their data.
Veritas has a reputation for reliability at scale, which delivers the resilience its customers need against the disruptions threatened by cyberattacks, like ransomware. No other vendor is able to match Veritas’ ability to execute, with support for 800+ data sources, 100+ operating systems, 1,400+ storage targets and 60+ clouds through a single, unified approach. Powered by Cloud Scale Technology, Veritas is delivering today on its strategy for Autonomous Data Management that reduces operational overhead while delivering greater value. Learn more at Veritas.com.
Veritas’ Worldwide Sales and Marketing team propels company growth by driving all aspects of sales and marketing, including direct and channel sales, global sales enablement and all marketing functions.
- Center of Excellence (COE) - Data Management and Enterprise Vault (EV) - Consultant
About VERITAS
Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.
The Consultant works with customers to architect and implement Veritas Solutions for customers and provides technical support when there are technical challenges. The individual will be part of a larger group of technical specialists that deliver solutions for customers and troubleshoots issues remotely. The person will deliver services through a structured method of solution planning, design, implementation, and operationalizing Veritas products and solutions.
RESPONSIBILITIES:
- Deliver Veritas Consulting Services engagements for Enterprise Vault (EV) including but not limited to implementations, upgrades, configurations, assessments, health checks, migrations etc.
- Cater requests related to Alta Data - Data Estimate, Data Import, Email Reassignment, Data Export and Datacenter Migration.
- Troubleshoot and resolve issues. Provide guidance to customers.
- Interact with customers, partners, Veritas personnel, and third-party vendors to understand and satisfy customer requirements.
- Develop and manage client relationships, ensuring ongoing client satisfaction and quality assurance on delivery of projects.
- Identify, troubleshoot, and resolve technical issues.
- Validate shared data and perform tasks, generate task reports and share with customers.
- Deliver services based on in-scope solution or assigned tasks; provide regular updates to technical delivery leaders and escalate out-of-scope requests or issues in a timely manner.
- Collaborate with other team members, program/project managers, account/finance, product engineering and other technical teams to deliver engagements and/or escalate/resolve issues.
- Meet or exceed performance metrics, such as timely completion of assignments, utilization, billable hours, and customer satisfaction.
- EXPERIENCE & QUALIFICATIONS:
- Bachelor's Degree or equivalent.
- Minimum 24 months of relevant experience with Enterprise Vault (EV): solution implementation, troubleshooting and root cause analysis
- In-depth specialization with Enterprise Vault (EV).
- Experience understanding networking and system operations and/or administration.
- Ability to work independently and deliver projects to customers, engaging others when necessary.
- Strong customer focus and skills.
- Excellent communication and presentation skills, both written and verbal.
- Willingness to learn and adapt in dynamic environments.
- Working experience with any other Veritas product is an added advantage.
- SKILLS DESIRED
- Overall Unix/Linux/Windows system experience.
- Experience with Enterprise Vault (EV) and/or Alta.
- Some scripting and development background (Perl, DOS batch scripting etc. VBScript, Java/C++ a plus).
- Database administration experience a plus (Oracle or SQL preferred).
- Project/program management understanding.
- Should be able to work on multiple CRM/tools related to daily tasks.
At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!
At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that's OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about #TeamVeritas!
