Primary System Analyst - Assistant Manager

Primary Purpose of Position:

Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy.

Essential Functions:

 Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:

• User administration/privileges o Configuration and testing of software changes and operational processes
• Interface/integration configuration, testing, and support
• Assistance resolving escalated problems
• Migration of changes and problem resolutions to production environments
• System availability o Performance troubleshooting
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Business Continuity/Disaster Recovery assistance

• Working with CRD colleagues to smoothly transition new clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

Requirements and Qualifications:

• A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration. 
• A minimum of 5+years of progressively responsible experience.
• Experience in managing and supporting mission critical production software applications is required. 
• Experience with SQL, MS SQL Server preferred.
• Expert in PowerShell development and scripting with demonstrable projects for automation
• Mainly working in Windows Servers and not Linux
• A desire and sense of satisfaction to automate tasks done previously were manual
• Hands on scripting experience in combination with scheduler tools such as BMC Control-M, Autosys, etc.
• Experience with log aggregation tools to identify errors in software such as Elastic (ELK) stack
• Working knowledge of the Azure Cloud
• Nice to have – knowledge of Azure DevOps
• Experience in DevOps (or related) technologies is preferred.
• Proven ability to work in a mission-critical operations and production support environment.
• Experience or familiarity with servers and networks is preferred.
• Proven ability to partner with various internal departments to deliver superior customer service.
• Break down moderately complex processes into simple and reliable components.
• Experience with automation using scripting languages such as Python/ Perl and PowerShell.  
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Database software or IT technical experience.
• Charles River IMS or securities trading software experience is preferred.
• A background in portfolio management and trading system applications is preferred.
• Any experience with the following is preferred:  databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX. § Strong written and verbal communication skills.
• Ability to manage multiple, simultaneous priorities.
• Proven organizational skills with attention to detail.
• Ability to achieve results without close supervision.
• Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
• Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively. § Strong analytical and problem-solving skills.
• Travel may be required – 10% to 15% per calendar year.

Physical Requirements:

• Involves work of a general office nature usually performed in a stationary position (E.G. sitting or standing) such as answering the phone, operation of a computer, and/or operation of a photocopier.
• Involves movement between departments to facilitate workflow.

Internal and External Contacts:

• Interfaces regularly in both verbal and written form with all levels of professionals.
• Interfaces regularly with external customers and other parties.

Reporting Structure:

• Reports to Team Lead or Manager in SaaS Operations, who provides supervision, guidance and evaluates work performance on a periodic basis.

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