What you can expect
Zoom is looking for a Pre-hire Operations Specialist to join our Talent Acquisition Operations & Enablement team. You will be responsible for partnering with recruiters to provide a positive pre-hire experience for our candidates. This role reports to the Head of Global TA Operations & Enablement.
About the Team
Our organization delivers on initiatives that contribute to the success and delivery against TA’s recruiting strategy and vision. The core functions of our TA Operations organization include: tool support, training, resource management, interview scheduling, offer generation, background check processing, and pre-hire support.
Responsibilities:
Generating offers and employment agreements within established SLAs, ensuring all offer details are incorporated as provided by the recruiter
Evangelizing our value of care to incomingZoomiesby answering questions and providing technical and general support throughout the pre-boarding process
Providing consistent and effective communication regarding candidate status to Talent partners
Initiating and adjudicating background checks globally
Leading team engagement and training, enabling adoption of new tools and processes
Partnering with our Workday Recruiting team to solution technical candidate issues
Responding to and resolving tickets within established SLAs; process requests related to start date changes and hire rescinds
What we’re looking for
Able to be flexible with working hours, ideally overlapping with Eastern Time (ET)
2+ years of experience in recruiting and/or recruiting operations at a fast-growing technology company
Have a proficient systems knowledge and ability to learn systems and processes quickly
Experience with Workday Recruiting & ServiceNow
Have the ability to prioritize work and handle multiple projects simultaneously
Have a customer service orientation with a desire to go above and beyond
Have a creative, open mind, flexibility in a rapidly changing environment
Experience with Asana and Jira would be useful
Have effective written and verbal communication skills
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.