Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities Lead & Manage Helpdesk and Operations Team and be responsible for the delivery of Procurement Services. He/ She will be responsible for client satisfaction and meeting SLA commitments between the Client and IBM. Responsibilities
Fully responsible for managing Procurement operations of client account
Directing and coaching the team of, Buyers & Agents on a regular basis towards meeting customer expectations and focus on their personal productivity.
Ensure Customer and Stakeholders Satisfaction
Handling customer escalations and conducting root cause analysis to find and implement lasting solutions.
Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the process.
Understand client expectations and requirements and act as a communication channel between the centre and the global teams.
Participate in periodic internal and external reviews and resolve any issues relating to business controls guidelines.
Execute operational plan to ensure all engagement SLAs are consistently met
Formulate strategies and execute plans to move up the value chain
Contribute to engagement profitability through efficient management of resource and expense
Ensure audit readiness of all purchasing documents.
Assume additional responsibilities as assigned by reporting manager
Required Technical and Professional Expertise
Experienced in Procure to Pay Cycle with Purchase category expertise
Knowledge in ORACLE Fusion and R14 environment will be an added advantage
Understanding of Procure to Pay process in depth
Expertise in bringing process improvements and tabling it for discussion
Preferred Technical and Professional Expertise
Added advantage if being involved in New transition of projects from client stakeholders
