Polarion Architect

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

• 8-10 years of Polarion Support experience, with at least 3 years supporting a customer Production instance
• Engineering degree from a reputed university
• Proficient usage of English
• Ability to write documentation concisely. Excellent analytical, communication, and organizational skills
• Ability to communicate complex technical concepts clearly and effectively
• Contributes to process improvement in Application support and maintenance, providing feedback on the use of processes, systems, and tools in real world situations
• Focusses on mentoring others to improve technical delivery & support across the business, proactively sharing knowledge to transfer expertise
• Understands common software development principles and lifecycle
• Ability to quickly adapt to a changing environment

• Work in shifts to provide 24x7 support for customers.
• Address L2 tickets related to the application.
• Apply patches to Test, UAT, and Production servers.
• Document root cause analyses for identified issues.
• Contact GTAC for product-related issues and raise IRs.
• Engage with users to resolve issues.
• Coordinate with the Implementation team for L3 issues.
• Build a Knowledge Management database for resolved issues.

• Polarion installation & Configuration
• Working expertise with web applications, client-server architecture
• Mentoring of junior team members
• Strong analytical and trouble shooting skills
• Has a detailed way to address problems
• Capable of conducting root cause analysis to identify the appropriate solutions.
• Excellent verbal and written communication skills
• Good Team player
• Learning demeanour - willing to learn new things
• Basic Linux and Windows Operating System knowledge

• ITIL
• AWS Cloud Certifications

• Ability to automate tasks and knowledge of scripting.
• Experience with Polarion implementation/customization; familiarity with competitive solutions like Jira or IBM Rational Doors may be considered.
• DBA knowledge of PostgreSQL and understanding of cloud-based hosting, including AWS.
• Strong grasp of ALM processes and experience with ALM, Requirements Management, or Test Management applications.
• Familiarity with Apache Lucene and ability to use techniques like Pareto or 5 Whys for root cause analysis.
• Experience working in an Agile environment and with version control systems like Git or SVN.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Siemens Software. ‘Transform the every day’ and ‘Accelerate transformation.’

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