الوصف الوظيفي
As the Polarion Application Support Engineer, you will support, configure and maintain Polarion (front and back end) as the central Requirements Engineering tool utilized within the SHS R&D organizations.
Responsibilities
•Responsibility for day-to-day service operations within the area of requirement engineering tools, deliver components of standard IT services.
•Provisioning of 2nd Level support for ALM RE applications like Polarion and interfaces to other Enterprise Applications like Azure DevOps, TeamCenter, Quality Center.
•Responsible for support and operations of the Application, its installation, configuration, maintenance, version upgrades, and deploy fixes / patches in a regulated manner.
•Conduct complex technical evaluation and suggest proposed physical architectures along with detailed design.
•Driving technical issues to resolution: from qualifying the issue, to reproducing it and conducting an in-depth technical investigation along with vendor for Level 3 support, as applicable (being in touch with the customer and managing their expectations all along the way).
•Responsible for resolving and trouble-shooting issues, such as Client / server, Application / Database, Network, Storage, installation issues, and all-around Application usability, availability, performance, and scalability topics.
•Responsibility for access management as defined in OLA/SLA with business stakeholders.
•Ensure day to day IT system availability, as well as application performance, and scalability.
•Support implementation of change requests.
•Define, schedule, and communicate IT service changes/downtimes in alignment with the stakeholders.
•User training, development of how-to’s, and continuous service process improvements.
•General administration (configuration, workflows, reports, templates, access, permissions, etc.)
•Updating template/project configurations, workflows, and work item meta data.
•Ensures compliance to Quality, Information Security and Data Privacy regulations as per European & US Standards.
•Set up the DevOps/ALM tools, administer the tool, configure the tool, and support it. Deploy this at an enterprise level.
•Responsible for setting up CI/CD pipelines for process automations.
•System administration in Linux Virtual Machines in a Cloud compute environment.
•Support in application release & deployment activites.
Required Knowledge/Skills, Education, and Experience
•BE/MS in Information Technology, Business Informatics, Computer Science or related fields
•Service operation experience
•Knowledge of IT concepts, MS Windows & LINUX based environments, architectures, and technical standards
•Experience with tiered-application architectures and client-server applications
•Experience with cloud/web/database components like Azure Services, Managed Databases, cloud native technologies (PaaS, SaaS, etc)
•Good oral and written communication skills
•Passionate about Customer Satisfaction and Continuous Improvements
•Experience using Polarion within a regulated industry (medical device, aerospace, financial, automotive, etc)
•Ability to act independently and take ownership of tasks.
•Self-starter who drives pro-actively activities which are in own area of responsibility.
•Being available on-call for emergency situations
Preferred Knowledge/Skills, Education, and Experience
•Good experience with RE tools like Polarion and Caliber.
•Experience in administration of Linux systems (RHEL, Ubuntu)
•Experience in setting up and configuring brand new configurations of Polarion. Including configuration of work items, attributes, links and workflows.
•Knowledge of Quality-, IT security- and ITSM-requirements; especially concepts of Release & Deployment management and Application Management
•Knowledge on ITIL processes.
•Knowledge on software development methodologies.
•Knowledge on Devops tools and methodologies.
•Good Knowledge on Cloud Technology is an added advantage.
تفاصيل الوظيفة
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منطقة الوظيفة
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الهند
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قطاع الشركة
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خدمات الدعم التجاري الأخرى
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طبيعة عمل الشركة
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صاحب عمل (القطاع الخاص)
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نوع التوظيف
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غير محدد
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الراتب الشهري
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غير محدد
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عدد الوظائف الشاغرة
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غير محدد
