Job Description:
We are looking for candidates with 10+ years of experience in Financial Services with experience supporting FX & FI trading platforms and related operational functions. This role supports our Globallink international client base who are utilizing a wide range of products; Currenex, FX Connect, TradeNexus and Fund Connect.
Why this role is important to us:
The team you will be joining is a part of State Street Global Markets India COO (SSGM) which will be going through a complete transformation. Platform Support Operations is part of the SSGM-Globallink organization which will provide coverage for all regions, EMEA, APAC and North America during their specific time zone.
Position Responsibilities:
Client facing position with strong emphasis on client service and problem resolution
Provide first level application support which includes system monitoring, user set up and maintenance, report generation and inquiry management and resolution
Research, resolve and respond to incoming user inquiries from external and internal stakeholders with urgency
Diagnose and troubleshoot platform issues including account access, password resets, certificate issues and trade related events
Guide users through basic login issues and platform features
Monitor system alerts and escalate potential issues and delays
Escalate unresolved or complex issues to Level 2 support
Support Application Programming Interface, (API) connections
Act as a key point of contact to ensure appropriate prioritization of issues and timely and accurate resolution
Assist in monitoring KPI’s to ensure a high level of service is achieved
Liaise with Sales, IT, Integration and Project teams as required to support any platform related initiative
Continually evaluate processes and procedures and work with senior management to implement improvements
Knowledge/Experience/Skills Required:
Proven ability to lead and develop operating teams across multiple products
10+ years of experience in finance with a focus on FX / FI platform support and/or operations support
Customer Focus
Strong risk mitigation, problem solving and decision making skills
Ability to think critically and resolve complex problems
Demonstrated ability to inform, interpret, assess, and deliver thorough analysis in both written and verbal form
Shift Timings:
Global Shift (US, EMEA, APAC)
About State Street:
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live, and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers.
Interested in learning more about us? Visit our www.statestreet.com, www.crd.com, www.ssga.com LinkedIn page: State Street on LinkedIn
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