Platform Site Reliability Engineer/Senior Software Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

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In this role, you will:

• Ensure the availability and maintainability of our large-scale API and Microservices platform located across three points of presence in HK, UK, and the US.
• Continuously improve the reliability, capacity, and performance of our platforms by applying SRE principles and practices to drive scale, enhance observability, reduce toil, more accurately measure risk, and more safely enable business driven change.
• Elevate our expertise and maturity in safely managing our core technology stack underpinned by AWS, Kubernetes, Kong API gateway, Mulesoft API, Istio Service Mesh, and a host of supporting services in a hybrid hosting environment (i.e., private/public cloud & on-prem).
• Develop best in class observability tools and techniques enabling monitoring and alerting capability which facilitate not only incident detection and response, but also capacity management, improved release safety, and greater resource efficiency.
• Investigate, triage, and resolve production incidents and use data to articulate impact with relentless attention to the technical signals and underlying root causes that enable remediation and future avoidance/mitigation.
• Contribute to the design and engineering of auto and self-healing capability for known failure modes across our platforms.
• Contribute code to our platform repositories enabling not only our reliability agenda (e.g., monitoring-as-code), but also higher release speed and safety, simpler tenant onboarding, and improved controls.
• Author, contribute, and maintain our evolving knowledge base including support and operational runbooks, platform tenant guides, and onboarding and release documentation with an underlying goal of driving as much best practice and self-service as possible.
• Participate in regular SRE on-call rota supporting a 24/7/365 support model across our mission critical platforms within a large banking eco-system of front-end, middleware, and back-end fulfilment systems.