Platform Operations Manager – VMware and Windows

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly’s Purpose

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Summary:

We're seeking an experienced Platform Operations Manager – Windows & VMware to drive our global technical operations of VMware ESX and Windows within our Infrastructure Hosting Platform. You'll be at the forefront to manage and lead the operations of VMware ESX-based Infrastructure-as-a-Service (IaaS) and Windows capabilities hosted both on-premises and in AWS/MS Azure and to ensure the environment is reliable, secure and scalable.

If you have good experience in leading and managing a team that’s responsible for VMware and Windows administration, server consolidation, and thrive in large, geographically dispersed enterprise environments, this role is for you. You and the team will work with our most critical infrastructure, supporting sites in multi-datacenter stretch clusters. Our goal is to enhance infrastructure availability and reliability through repeatable patterns, innovative architectural designs, and improved observability to prevent outages and drive value across the organization.

In this role, you'll provide technical expertise and leadership, guiding operations teams and collaborating with other platform infrastructure SMEs to deliver daily operations effectively.

How You’ll Succeed

• Be Bold – You will drive Infrastructure Operations to never have to fix the same problem twice through adoption of AI OPS, Event Driven Automation, and robust Observability. 
• Be Fast - You will accelerate initiatives in areas such as: Infrastructure AI OPS automation, cloud IaaS management, and cloud infrastructure as code to enable critical business projects.
• Be Proactive - You will have groundbreaking chances to transform our operations processes using proactive, predictive, and automated AI & Observability capabilities.
• Be Your Best - You will bring a high learning agility and Infrastructure operations / engineer skills to help us enable the Lilly Technology strategy, identifying tech opportunities, and accelerate our AI OPS journey.

Key Responsibilities:

Operations management 

·       Maintain service operations to ensure sustainability.

·       Incident, Change, Service Request and Problem management. 

·       Maintaining, tracking, and reporting of service levels.

·       Manage day-to-day operations and enhance systems, processes, and best practices.

·       Collaborate with other Tech@Lilly functions and stakeholders to align operations with organizational objectives.

People management

·       Lead, motivate, and support a large team within a time-sensitive and demanding environment.

·       Oversee staffing plans, recruitment, and onboarding of resources.

·       Ability to organize, delegate, and leverage resources to accomplish objectives.

·       Monitor employee and team performance, offering coaching, training, and feedback for improvement.

·       Conflict management.

Leadership skills:

·       Demonstrated ability to provide technical leadership and guide teams in high quality, agile focused, team-based, enterprise-grade, infrastructure solutions delivery globally.

·       Strong analytical, problem solving & organizational abilities.

·       Keen planner, strategist & implementer with demonstrated abilities in IT infrastructure planning and management for streamlining business operations and organizational and time management skills 

·       An effective communicator with excellent relationship building & interpersonal skills.

·       Excellent meeting management and reporting skills with exceptional customer service skills.

·       Cultivate and maintain relationships with vendors and suppliers.

·       Identify and quantify all the risks, define mitigation plan and monitor all risks on regular basis.

·       Stay updated on industry trends and best practices. Integrate new technologies and business processes as needed.

Stakeholder Collaboration:

·       Work closely with business units, application teams, and other IT departments to address requirements, dependencies, and operational needs.

·       Communicate effectively with stakeholders, providing updates on operational performance, projects, and incidents.

Additional skills:

• Technical Leadership: Provide expertise and leadership to turn ideas and concepts into effective solutions. Mentor team members and share knowledge to elevate team performance.
• Automation Focused: Embrace an automation-first mindset and work with team to leverage scripting and exposure to various tools to automate processes and improve efficiency.
• Collaboration: Work closely with other IT teams and vendors to implement and support innovative solutions, fostering a collaborative environment.
• Audit: Assist in periodic external and internal audits of server environments and configurations to identify and mitigate risks.
• Policy Adherence: Ensure adherence to organizational security policies and regulatory compliance requirements.
• Infrastructure Optimization: Optimize, configure, and maintain private cloud infrastructure capabilities. Build, configure, and maintain systems to enhance overall performance.

Qualifications and Experience:

• Education: Bachelor’s / Master’s degree in computer science, Information Technology, or a related field. (or equivalent experience).
• Experience: Overall experience of 12+ years in IT infrastructure and Server platform operations with a minimum of 5 years in leading a team responsible for VMware, Windows administration and operations.
• Desirable skills - Certifications in VMware & Windows and Cloud technologies are a plus.

Additional Information:

• Role located in Hyderabad (relocation required)
• Ability and willingness to work off-hours and rotation / weekend shifts, as and when it is necessary.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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