Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job Details:Job Summary: The Performance Assurance Analyst is responsible for managing incidents, ensuring data quality, and conducting data validation activities to maintain the integrity and reliability of organizational data systems. This role requires a keen eye for detail, analytical thinking, and a proactive approach to problem-solving. The analyst will collaborate closely with cross-functional teams to identify, analyze, and resolve data issues, ensuring that all data used across meets the required standards of accuracy and consistency.Essential Job Duties and Responsibilities: Performance - QA & Monitoring
Audit All resolved Service Now Incidents to assure appropriate closure codes and work notes are met to withstand KPI audits
Closeout daily backlog of Service Now incidents related to KPIs and Performance management
Continuously audit aging tickets against data quality requirements and validation rules
Assist in creating tickets and monitoring performance using ServiceNow and PowerBI
Assist in creating Asset Management reports
And any additional tasks that may arise to maintain KPI Performance Measurements
Takes ownership of incidents and see them to full resolution
Responds to end-user trouble requests through enterprise ticketing system
Helps alleviate ticket strain on other SMEs (Subject Matter Experts) who may be focused on project work
Captures improvement/process opportunities so they can be prioritized and resolved as efficiently as possible
Creates knowledge base articles that can be utilized as a point of reference when resolving similar issues going forward
Ensures consistency and professionalism of all incident notes and resolution information
Data Analysis
Filter, clean, and prepare large data sets for more advanced transformations
Perform statistical analyses, develop new performance metrics, benchmarks, and indices
Develop reporting in Power BI, SAP BI, or other toolsets
Construct SQL queries to perform analysis of data related to performance and KPI regimes
Identify, document, and design opportunities for automation
Develop and document new data models, ERDs, schemas, and data workflows
Validation and quality control of produced data sets
Participate on project teams to develop new reporting and analysis tools and workflows
Analyze client information needs and business challenges to determine how they may be addressed through the delivery of customized decision support tools and services
Stay current with technical and industry developments, analytics software/tools, and recognized best practices
Minimum Job Requirements:
Four year college degree in computer science, statistics, economics, mathematics, operations research, informatics, or related field plus a minimum of three years of experience. Master’s degree in a related discipline is a plus.
Experience in developing data warehouses, performing data analysis, database management, data integration, ETL, or similar roles required. Experience with SQL and using Access, MySQL, Oracle, and other RDMS required.
Strong analytical and problem solving skills, attention to detail, critical thinking ability, and creativity required.
Must have excellent written and verbal communication skills used to effectively communicate and clearly present complex information in a manner appropriate to the audience.
