Payments Operational Product Associate

You are a strategic thinker passionate about driving solutions in “Product management”. You have found the right team

As a Regulatory and Operational Resiliency Product Associate within J.P. Morgan's IPB DDT team, you will be instrumental in ensuring the compliance of our payments, cash management, and deposit products across the international regulatory landscape. Your role will involve collaborating directly with the Vice President to address action plans and audits, manage risks, and develop an operating model that minimizes future risks while promoting business growth. By partnering with business, front office colleagues, legal/risk/compliance teams, designers, and engineers, you will help shape the digital operating model product strategy and align priorities to facilitate the business transformation agenda in a fully compliant and secure manner.

Job Responsibilities: 

1. Support designing scalable business process architecture.  Invests in a deep understanding of the business units, client needs, and operational framework to inform where to create efficiency and resiliency for the business growth agenda. Participates in stakeholder interviews to form a front-to-back view of business processes that are accurate and complete.
2. Actively supports in managing Regulatory inquiries, Controls, Audit and Action Plan tasks for the Banking Product area providing responsiveness and transparency to legal/risk/compliance/control partners and other Product Managers within the DDT team.
3. Supplements the regulatory and controls product prioritisation by co-owning the roadmap across all stakeholders, product partners and technology teams to ensure focus is on the top risks to the firm and planning enough time in advance to develop the necessary enhancements while navigating governance forums.
4. Coordinates with product partners to ensure alignment with product development lifecycle of various technology teams by defining requirements (in partnership with your Product Manager & other teams), ensuring sprint inputs (e.g. design and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partner with Technology to triage issues end to end until full resolution is achieved. Communicate issue resolution to appropriate parties and escalate issue as necessary to ensure proper response.
5. Ensure all regulatory requirements are met and reduce production incident occurrence through close status tracking of regulator deadlines/communications and working with product managers and their corresponding engineering teams to integrate dev-ops infrastructure into the architecture and operating procedures. Leveraging data analytics to track incidents by system over time will be essential to demonstrate improvement in resiliency to regulators upon demand.
6. Develop and maintain deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, Legal, Risk and Control functions across the International Regions.

Required qualifications, capabilities and skills 

1. Minimum 4 years of experience in Product Management/Development, Strategy or Business Analyst role and/or with experience in wealth management, asset management, digital banking, or a closely related business leading strategic or transformational change.
2. Proficient knowledge of control management concepts with the ability to design, enhance, and evaluate operational controls frameworks and business process mapping.
3. Strong understanding in payment and deposit product space
4. Proficient understanding of the software development lifecycle is mandatory.
5. Strong project management, business/data analysis skills are required.
6. Dynamic team player who is self-motivated, possesses strong interpersonal and project management skills, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to drive our business agenda and operate with strong sense of urgency. 
7. Being an effective mediator will be essential to bridge different viewpoints, influence perspectives and ultimately advance a mutually agreeable outcome for multiple stakeholders.
8. Excellent written, communication and presentation skills, with the ability to explain complex subject matter in a concise and meaningful way.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.