Payment Lifecycle Specialist

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Specialist, you play a pivotal role in maintaining the strength and resilience of JPMorgan Chase. You contribute to the firm's growth in a responsible manner by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the status quo, and striving for best-in-class performance.

Job Responsibilities:

1. Strengthen and monitor the control environment.
2. Ensure all deliverables are completed correctly and issued to clients per the timetable.
3. Provide timely information to stakeholders and clients on pending requests and possible impacts on other processes.
4. Respond to client services/internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame.
5. Identify and escalate issues in a prompt and timely manner that may impact service.
6. Identify and implement cost-saving measures. Adopt best practices by partnering with other transaction processing teams.
7. Work closely within the team to ensure all the daily activities and checklists are completed.
8. Leverage technology by means of system enhancements.
9. Escalate issues and challenges on time. Actively participate in new projects.
10. Maintain control of the environment in respect of JPMorgan & Chase Co. policies and the local regulatory rules.

Required Qualifications, Skills and Capabilities:

• Experience with International Payment Processing Operations
• Experience in back-office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor
• Working knowledge of SWIFT and international payment conventions and practices
• Excellent written and oral communication skills
• Bachelor’s degree with minimum 1 year of experience
• Strong PC skills, including knowledge of Microsoft Office Suite
• Should be flexible across APAC/EMEA/WHEM shift and weekend as required to support the client.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.