Payment Lifecycle Specialist

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a member of the Digital & Platform Services, you play a pivotal role in maintaining the strength and resilience of JPMorgan Chase. You contribute to the firm's growth in a responsible manner by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the status quo, and striving for best-in-class performance.

Job Responsibilities:

• Handling day-to-day transaction processing and operational activities and ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
• Taking ownership of operational support for products in scope of the unit, including escalations and engagement with internal business partners to trouble shoot issues and support define remediation
• Closing interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
• Maintaining strong discipline to support in onboarding new activities into the unit in partnership with multiple project and control groups and engaging in proper operational readiness for go live
• Developing subject matter expertise of existing and new products, business processes and application flows to proper management of changes, issues and other support needs

Required Qualifications, Skills and Capabilities:

• Minimum 3 years of experience in Payments / Cash Operations / Treasury Operations dealing with operational process, controls and problem solving.
• Global experience in payments  with understanding of accounting and money move processes
• Knowledge and Experience in SWIFT 
• Experience and strong working knowledge of various aspects of cash operations
• Ability to multi-task and deliver against tight deadlines
• Good communication skills to work cross-organizationally.
• Ability to adapting to new business initiatives
• Ability to be an integral team member (planning support, documenting, and communicating)

Preferred Qualifications, Skills and Capabilities:

• Experience and working knowledge of various aspects of cash operations is preferred
• PC skills (PowerPoint, Excel, Word - other advanced sills preferred).
• Minimum Graduate - Master’s degree preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.