Payment Lifecycle Manager - Vice President

Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work.  We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future.   

The candidate will manage a team of 20-30 staff members providing service and clearing services in a 24 X 5 environment, supporting Global Utilities - Investigations encompassing Asia, EMEA and WHEM regions.  The candidate will have a direct reporting line into the Head — Global Investigations and will be directly be responsible for the day to day operations, including transaction processing, client service and database controls.  The candidate will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial plans put forth by these LOB’s, while partnering globally with the regions where the business operations are located.  The candidate will be responsible for maintaining staff and budget requirements.

Key Responsibilities would include:-

• Responsible for meeting client deliverables with a high level of timeliness and accuracy
• Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating. 
• Regular reviews of procedures assuring new processes are documented. 
• Identify business knowledge gaps and ensure everyone has ownership of deliverables. 
• Interact with global location managers in an effective and professional manner.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Monitors all relevant Management Information System data ensuring all issues have been resolved expediently. 
• Responsible for leading and managing multiple projects
• Identifies department strategy and plans related to broader organizational goals and direction.
• Works directly with senior managers to identify technology, resource and/or process needs.  Identifies opportunities for improvements in the process and recommends solutions.
• Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability.
• Develop and lead a team that is responsive to dynamic organizational and operational changes. 
• Accountability for overall Performance Management and Talent Review process.
• From a training perspective, responsible for ensuring training is taking place and that it is within budget. 
• Responsible for risk management to the business.

Qualifications:

• Master’s Degree (e.g. CA, ICWA, and MBA) with 7 years of post-qualification experience or Graduate with Minimum 10 years of work experience in a financial institution. Should have the experience of managing a team of over 75 employees. 
• Working knowledge of various aspects of International Payment Processing Operations. 
• Working Knowledge of SWIFT & international payment conventions & practices is a must. 
• Prior experience in client & third party bank investigations will be an added advantage.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels. 
• Excellent written & oral communication skills in English. Good leadership and people management skills. 
• Good ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. 
• Ability to use creative problem solving techniques to solve business issues. 
• An acute client focus. 
• Strong soft skills, project management, and analytical skills. 
• Project Management/ Implementation experience would be a plus. 
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met. 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.