Payment Lifecycle Manager/ Associate I

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Manager within Cash Operations, you will take on the direct responsibility for daily operations supporting APAC Operations. Your key duties will encompass electronic and manual payments processing, ecommerce payments, import invoice processing, and FX payments, as well as query and escalation management. You will be tasked with understanding the key metrics and risk components, and managing the team to meet the financial goals and objectives set by the LOB. This role also involves global partnership with regions where business operations are located. In collaboration with Business, Operations, and Technology counterparts, you will work on various KPI and KRI deliverables.

Job Responsibilities:

1. Manage overall KPI’s and KRI’s of the processes.
2. Oversee overall management and oversight of APAC processes (Cross border remittance, FX payments, Invoice payments, etc.) handled by GCC.
3. Handle projects independently. Manage team performance; provide training and feedback.
4. Exhibit full knowledge and thorough understanding of payments lifecycle & payments processing. Keep abreast of new technologies and applications, and their implications for assigned area.
5. Recognize and drive regional improvement opportunities arising from local/global situations.
6. Ensure all operation procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally.
7. Build exceptional relationships with business partners and stakeholders.
8. Implement best practices across the assigned branches.
9. Execute regional projects across the branches in Asia.
10. Ensure sufficient internal controls and procedures to minimize risk; drive the risks and controls agenda.

Required Qualifications, Skills and Capabilities:

• Understanding of and experience in payment, Swift, clearing, Nostro recon etc.
• Client focus minded
• Knowledge of various aspects of International Payment Processing Operations
• Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
• Excellent communication and presentations skills across various stakeholders and senior management
• Intermediate/Advanced experience using Microsoft Office, including Excel and PowerPoint
• Excellent analytical and logical thinking to understand and analyze complex business processes
• Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
• Fluent written and oral communication skills in English

Preferred Qualifications, Skills and Capabilities:

• Has at least 10+ years Cash Operations/Product experience with a Bank/GCC. Candidates with exposure to APAC market would be preferred.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.