Payment Lifecycle Manager

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Manager within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's responsible growth, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. In this role, you will have the opportunity to promote operational excellence, decision-making, and lead projects to improve our payment processes.

Job Responsibilities:

• Oversee daily payment operations to ensure efficiency, accuracy, and compliance with industry standards and regulations.
• Develop and implement strategies to optimize payment processes and reduce operational risks.
• Utilize data analysis tools to interpret complex datasets and provide actionable insights to improve payment operations.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics.
• Prepare and deliver presentations to senior management, stakeholders, and external partners on payment operations performance and strategic initiatives.
• Communicate complex data and operational concepts in a clear and concise manner.
• Lead and manage cross-functional projects aimed at enhancing payment systems and processes.
• Coordinate with internal teams and external vendors to ensure timely and successful project delivery.
• Identify and mitigate operational risks associated with payment processes.

Required Qualifications, Skills and Capabilities:

• Bachelor’s degree in Finance, Business Administration, or a related field. 
• Minimum of 12 years of experience in payment operations, with a proven track record in data analysis and project management.
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL, Tableau).
• Excellent presentation and communication skills.
• Demonstrated experience in leading and managing projects.
• Knowledge of payment industry regulations and best practices.
• Strong leadership and team management skills.

Preferred Qualifications, Skills and Capabilities:

• Experience with payment processing systems and technologies.
• Master’s degree preferred.
• Certification in project management (e.g., PMP) is a plus.
• Ability to work in a fast-paced, dynamic environment.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.