Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Associate, you play a pivotal role in maintaining the strength and resilience of JPMorgan Chase. You contribute to the firm's growth in a responsible manner by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the status quo, and striving for best-in-class performance.
Job Responsibilities:
- Provide overall supervision/leadership to the staff during their shift operating window.
- Monitor and report shift and site/shift performance. Review staffing and volume trends to ensure the optimal capacity plan is in place.
- Foster information sharing so that continuity of data exists within the site and across the business. Develop an environment of continuous focus on quantifiable productivity and quality.
- Conduct constant and regular review of processes and performance with focus on improving departmental competency/performance rating.
- Perform regular reviews of procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
- Conduct constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability.
- Develop and lead a team that is responsive to dynamic organizational and operational changes.
- Foster and champion a High Performance Culture where people are empowered to make decisions that affect their work/environment.
- Interact regularly with global managers for the process. Assist the management team in risk assessment for process and recommend/implement controls.
- Identify areas where efficiency can be gained within the process.
Required Qualifications, Skills and Capabilities:
- Minimum 10 years of Operational Experience in Due Diligence, Sanctions/KYC, as a people Manager with 3 years experience of at least 7 staff.
- Post Graduate with 4 years of post qualification experience in similar environment or Graduate with Minimum 6 years - Financial Operations Processing experience, with a higher vintage and strong team management experience in similar environment.
- Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
- Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
- Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
- Proven leadership and people management skills.
- Proven ability to build strong business relationships within the site and across the business.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Strong PC, project management, and analytical skills.
- Knowledge of MS Access, Excel, PowerPoint, and Word.
Preferred Qualifications, Skills and Capabilities:
- Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of compliance /sanctions screening is a plus)
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
