Payment Lifecycle Associate

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Associate within the Digital & Platform Services, you play a pivotal role in maintaining the strength and resilience of JPMorgan Chase. You contribute to the firm's growth in a responsible manner by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the status quo, and striving for best-in-class performance.

Job Responsibilities:

• Managing overall KPI’s and KRI’s of the processes. Keeps abreast of new technologies and applications, and their implications for assigned area.
• Working for overall management and oversight of APAC & EMEA - Cheque & Support functions handled by GCC. Responsible for team performance; training and feedback.
• Exhibiting full knowledge and thorough understanding of payments lifecycle & payments processing. 
• Recognizing and drive regional improvement opportunities arising from local/global situations.
• Ensuring all operation procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally.
• Building exceptional relationship with business partners and stakeholders.
• Ensuring implementation of best practices across the assigned branches. 
• Ensuring sufficient internal controls and procedures to minimize risk – able to drive the risks and controls agenda.
• Executing regional projects across the branches in APAC & EMEA.

Required Qualifications, Skills and Capabilities

• Has at least 10 years Cash Operations/Product experience with a Bank/GCC. Candidates with exposure to APAC/EMEA market.
• Understanding of and experience in payment, cheque, clearing, Nostro recon etc.
• Knowledge of various aspects of International Payment Processing Operations.
• Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
• Excellent communication and presentations skills across various stakeholders and senior management.
• Intermediate/Advanced experience using Microsoft Office, including Excel and PowerPoint.
• Excellent analytical and logical thinking to understand and analyze complex business processes. 
• Fluent written and oral communication skills in English
• Flexibility in working hours / days.
• Should be familiar with AI tools.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.