Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a member of the Digital & Platform Services, you play a pivotal role in maintaining the strength and resilience of JPMorgan Chase. You contribute to the firm's growth in a responsible manner by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the status quo, and striving for best-in-class performance.
Job Responsibilities:
- The primary responsibility of this position is to provide monitoring and maintenance of various application infrastructures. Act as a single point of contact for the Line of Business and external service providers for all applications and connectivity related issues.
- The role involves close coordination and working with other Control Room operations sites to ensure business goals and objectives are met.
- Oversee Monitoring of all critical Payment Systems, Links and Transmissions. Monitor alerts in Business Alert Management (BAM) or other monitoring tools. This includes our most complex and advanced applications
- Identify and report business/client/technology impacting incidents which warrant escalation to the Incident Manager. Engage with LOB Management, Production Support and other Technical support groups to resolve and remediate alerts and incidents. Notify upstream and downstream impacted operation managers of business impact.
- Advance the automation of Command Center functions
- Identify opportunities for strategic improvement or mitigation of business interruption and other risks
- This role will support monitoring for all payment applications and products.
- Manage clearing house and federal reserve back extensions
- Oversee and manage start of day and end of day process for all applications and branches
- Manage a team of 3 Analysts performing monitoring activities also
Required qualifications, capabilities, and skills
- 8+ years of operations experience and mainframe technical experience
- 3+ years of management experience with a small team
- Excellent communication, presentation (both oral and written) & influencing skills
- Strong ability to work well under pressure and work independently
- Proven experience to deliver effective escalation and timely communication
- Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required
- Ability to manage multiples priorities and prioritize workload accordingly to meet key deliverables
Preferred qualifications, capabilities, and skills
- Knowledgeable of banking functions, specifically, in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls
- Create executive presentations (both individual slides and structured presentations)
- Tableau and Alteryx knowledge preferred but not required
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
