Payment Lifecycle Analyst

The primary responsibility of this position is to manage the day to day Operations for the Payments Investigations Function. you will be reporting to associate for the function. The role would involve managing indirectly a team of around 8 to 10 team members. The role involves close coordination and working with other client operations sites to ensure business targets are met.  

 Job Summary:

As a member of the Digital & Platform Services, you play a pivotal role in maintaining the strength and resilience of JPMorgan Chase. You contribute to the firm's growth in a responsible manner by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the status quo, and striving for best-in-class performance.

Job Responsibilities:

• Providing overall supervision to the staff during the shift.  
• Ensuring that all work items are completed as per the agreed SLA.  
• Monitoring the exceptions and ensure that they are resolved in a timely manner. 
• Identifying opportunities for improving the efficiency of the process. 
• Identifying the training requirements of the team members and work with the Associate on providing the required trainings 
• Establishing excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis. 
• Preparing the weekly / monthly MIS reports 
• Tracking the changes to the procedures and ensure that the team is fully aware of the changes.

Required Qualifications, Skills and Capabilities:

• Graduate with Minimum 4 years of experience in Financial Operations Processing experience, with a good team management experience in similar environment.  
• Working Knowledge of SWIFT & international payment conventions & practices would be required 
• Good Interpersonal skills to be able to communicate internally & externally and at all levels. 
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. 
• Ability to use creative problem solving techniques to solve business issues.   
• Good analytical skills and knowledge of MS Access, Excel, PowerPoint, and Word. 
• Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.

Preferred Qualifications, Skills and Capabilities:

• Experience and a working knowledge of various aspects of International Payment Processing Operations. 4 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial. 
• Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.