Career Area:
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary:
As a Parts Information Manager within TIS, you will provide direct supervision and technical direction to a large team engaged in the creation, management, delivery, and business support of parts information in SIS and SIS2GO. You will be accountable for driving a LEAN culture and achieving operational excellence for quality, velocity, and cost across the Parts Information Division global footprint through CPS and Continuous Improvement. In this role, you will partner with TIS strategy and innovation teams to set the business strategy and define business requirements for parts information delivery, supporting the mission to transition technical information to be more visual, easier to find, and simpler to create to further improve the service experience.
What You Will Do:
Day-to-day management of a team of 12-15 parts illustration staff (both management & agency employees).
Accountable for the execution of parts information projects and processes to support New Product Introduction (NPI) needs.
Develop intimate knowledge of dealer and customer technical information needs and drive continual improvements to maximize end-user value.
Lead projects focused on improving parts information creation and delivery methods to dealers and customers around the world.
Create and maintain an organizational climate/culture that encourages and demonstrates innovation, collaboration, excitement, and a sense of urgency toward business success.
What You Have:
Collaboration & Engagement : Collaborates across ADSD and with Caterpillar Product & Engineering Groups to optimize the customer value of technical information. Demonstrates a good understanding of cultural differences and drive positive climate to build high performing team.
Effective Communications: Demonstrate good listening skills. Delivers constructive feedback that focuses on behaviours without offending the recipient. Demonstrate executive presence and creates an impact by leading effective meetings and interactions.
Service Excellence : Leads operational & strategy projects to provide accurate, accessible parts information to the customers. Acts on parts information improvement opportunities and supports the delivery of high-quality parts information to customers. Provides effective responses to parts information requests and interactions with a sense of urgency and positive action.
Data Gathering & Analysis: Effectively use data and facts to define the business problem at hand and apply lean principles to derive solutions impacting the dealer and customer. Examines a specific problem and understands the perspective of everyone involved. Works with all stakeholders to address critical issues and resolve major problems.
People leadership : Inspire people and provides leadership, day-to-day guidance, coaching, development, and support to employees. Build, Promote and Enable safe environment includes physical, psychological and proactiveness.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers .
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).
Final Details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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