The Prime Video Partner Operations Management (POM) team is looking for a customer obsessed, driven, and creative individual to join our team. POM is responsible for driving a world-class partner experience through enabling Partners to deliver assets of all varieties on-time, in full and at the PV quality bar.
As a Partner Operations Manager you will manage the operational performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic operational partnerships with our partners across the globe. In this role you will be accountable for timely and cost effective delivery of source materials from our partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is a critical.
Key job responsibilities
This role will work with executive-level leadership within the streaming community, as well as cross-functional projects with internal and external stakeholders. Internal teams include content acquisition, vendor management, marketing, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT, engineering, Localization, Compliance, and digital fulfillment operations teams.
In addition to account management, the Partner Operations Manager will own industry-leading content launches and expansion initiatives into new markets and business lines, and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence, Partner Operations Managers act as the general manager and own a partner’s operational experience on Amazon.
A day in the life
- Drive innovation in delivery and publishing capabilities by influencing and external partners and internal stakeholders. Advocate on behalf of partners and internal business stakeholders to ensure Prime Video systems provide a best-in-class user experience, making Prime Video the preferred global platform for content providers
- Define the digital supply chain road map, eliminate redundant process, gain alignment across multiple key stakeholders, and execute on goals.
- Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices.
- Distill insights on partner capabilities to advise and enhance business strategies such as new content and market launches.
- Write quarterly business reviews (and monthly business reviews) that are reviewed at leadership level.
- Contribute to or drive strategic initiatives and author documents independently.
- Manage complex escalations that may span across multiple business units, with active participation in meetings with Global teams during early/late IST hours.
About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.
- 5+ years of demonstrated results as an Account or Vendor Manager in a technical, e-commerce, or media-related environment.
- Bachelor’s degree or equivalent qualification.
- Technical ability, familiarity with industry digital delivery standards, specifications, and delivery formats with the capacity to acquire new technology concepts quickly.
- Experience managing process updates across cross-functional teams and coordinating release schedules.
- Excellent verbal and written communication skills.
- Ability to work well across diverse groups, and influence and get things done
- A background in consulting, MBA, or advanced degree in a related field preferred.
- Experience delivering programs of medium to high complexity.
- Ability to understand customers and their behavior in order to drive new feature development.
- Knowledge and familiarity with DAM (digital asset management) systems and familiar with digital video file formats including but not limited to the following: digital master files, Mezz (Mezzanine) files, and compressed deliverables.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.