الوصف الوظيفي
Parent Relation Officer needed in a School in SalemKey
Responsibilities Fields
incoming enquiries from prospective families, collect and capture their data
into the student management system effectively and accurately Build
effective, supportive and professional relationships with families to promote School’s Amazing Learning and support prospective families in identifying
their school choice options Ensure
all incoming enquiries from prospective families are attended promptly,
effectively and professionally according to protocols and best practices Engage
positively with prospective families while providing accurate and relevant
information and guidance that will convert to appointments and ultimately
enrolment in respective school of choice Effectively managing workloads in a
fast-paced environment Effectively
work as a team to plan, coordinate and execute effective inbound and outbound
campaign that promotes high conversion rate Proactively
provide feedback to ensure effective communication strategies, positive
customer experience, and higher conversionAbilities and Skills Knowledge
and understanding of primary and secondary school environment and admissions
process, is an added advantage Ability
to understand, apply and use a variety of software applications, including
sound knowledge of standard computing tools including Microsoft Office
applications, online databases, email, and web-based research tools. Experience using Hub spot and Engage software, preferredAbility to manage
social media is an added advantage.Experience
in an urban school with students of various racial, ethnic and socioeconomic
backgrounds, preferred Ability to work
collaboratively and establish rapport with diverse families and school staffAbility
to organize and coordinate work independently and set priorities in the context
of a full, multifaceted set of responsibilities. Ability
to exercise good judgment and discretion, particularly in matters relative to
sensitive or confidential student records, personnel or organizational matters. Ability
to engage in self-evaluation with regard to performance and professional
growth; Ability
to establish and maintain cooperative working relationships with students,
staff and others Demonstrated
ability to make accurate and consistent interpretations of a broad variety of
academic and/or administrative policies and procedures. Effective
analytical, critical thinking, writing and verbal communication skillsRequired
Qualifications Bachelor’s degree
from an accredited college or university.Minimum 4-5 years’ experience in sales and/or customer service environment Strong
proficiency in English (Written & Spoken)Strong proficiency in Tamil (Written &
Spoken)Looking for Local candidates from Salem.Only Shortlisted candidates will be contacted. Background verification will be conducted for selected candidate.
