OTC Cash App Analyst - Assistant Manager

At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking ‘what’s next?’ So, what’s next in your future?

Create your next opportunity and join us as a Cash Appl Analyst to our Order To Cash department in Gurgaon, India.

By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable, and sustainable world. As a globally diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities. 

We are committed to helping our customers win and creating greater value for all our stakeholders in everything that we do.

What will you do?

• This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash
• Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiries
• This role will also work in link with cash and banks team in order to follow up bank reconciliations
• Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
• Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash
• Continuously seek out and support process improvement initiatives
• Ensure compliance to applicable policies, guidelines, and regulations

How will you do it?

• Ensure performance measures are met or exceeded, e.g., timely and accurate processing of transactions
• High volume data entry / processing
• Process and accurately apply all incoming payments for all customer accounts from various sources including:
  • Live Checks
  • Credit Cards
  • Electronic Lockbox
  • Wire Transfers
• Identify and communicate discrepancies in payments received
• Download, review, reconcile and post all lockbox payments on a current and daily basis. Maintain and update all customer ACH information Invoice all NSF rejects and ensure to communicate to collections department
• Performs reconciliation of daily deposits to the cash postings
• Responsible for month-end closing activity including report generation and distribution on automated accounting system
• Responsible for producing the daily customer cash receipts reports
• Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
• Provide quality, professional customer service to all internal customers
• Additional tasks/duties as assigned by OTC Management and Supervisors
• Download daily bank statements and ensure cash is appropriately applied to customer accounts
• Manage the aging of unapplied cash and resolve within a timely manner
• Participate in the ERP implementation and future maintenance/enhancement
• Generate reporting as necessary (i.e., unapplied cash, etc.)
• Participate in ad hoc projects as required
• Check bank reconciliations and put comments
• Follow up advance payment account

What we look for?

• Graduate / Postgraduate / Master’s Degree in any stream
• Fluent in English, both verbal and written communication skills would be mandatory
• Working experience within a shared services environment supporting North America region is mandatory
• Experience in North American process transition would be preferred
• Working in US working hours (night shift) is a mandatory requirement
• 5 - 7 Years of experience required with Cash Applications experience
• Excellent communication and interpersonal skills with a customer service focus
• Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
• Positive attitude and a strong team player
• Systems proficiency in ERPs (SAP/Oracle/Baan/Qolsys/Amer)
• Analytic and strong attention to detail
• Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
  • Ability to utilize basic formulas
  • Utilize Pivot Tables and V-Lookups
• Essential: Over 4-6 years of relevant experience