ORMB - Production Support/Lead Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist

Work Location: Pune

In this role, you will:

• Lead and accountable for production support for Billing and to Identify opportunities to improve automation opportunities, have the governance process to reduce risk and ensure effective and timely decisions.
• Provide support in identification and resolution of all incidents associated with the IT service and keep up-to-date and have expertise on current tools and technologies. 
• Manage the reporting of progress, issues, dependencies, and risks to committees and make recommendations to influence decision making to maintain progress towards delivery and benefits realization. 
• Working closely with various stakeholders located in different places in the world, Reviewing, designing, and re-engineering processes with new technologies to improve performance,
• Designing and driving the implementation of service offerings, capability uplifts and process improvements, Evaluating, developing and applying appropriate tools to analyse the architecture,
• Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies,
• Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
• Look after weekend releases, be part of IR calls to manage prod changes. Work with vendor for effective management of changes going in prod env.