We are looking for an Order Quality Specialist to join our team in Chennai performing lead-to-cash order administration functions in accordance with policy. Ensures the completeness and accuracy of orders prior to booking in respective billing systems.
About You – experience, education, skills, and accomplishments
- Graduate or Postgraduate in any discipline
- At least 1 year of experience in Order management, billing, contract administration etc.
- Excellent English written and verbal communication skills.
- High attention to detail, data accuracy, and quality of input
It would be great if you also had the following:
- Working or worked on SFDC to support CRM/CLM requirements at your current or previous organization.
What will you be doing in this role?
- Update and remediate the quote/order to improve the quality of the order forms and invoice to customer
- Support customers, sales, and support staff through problem resolution and process support.
- Operate data validation of quote & contract records for new and existing customers
- Review, validate, and monitor the quality of both new and reoccurring (renewal) subscription orders. Update and remediate the quote/order to improve the quality of the order form and invoice to customer.
- Work with sales on customer order data capture and order quality to ensure Clarivate has all required data to invoice accurately.
- Collaborate with key global functions including sales, sales operations, customer support, fulfillment, order management and billing to reduce re-work and optimize hand-offs.
- Reduce the number of overdue renewals in collaboration with sales and support organization
- Manage workflow via cases, outbound and inbound tracking and to support root cause analysis. Manage assigned cases and drive performance based upon metrics.
About the Team
The team is spread across APAC, EMEA and US consisting of 25 members. We support global support in a 24/5 support model.
Hours of Work
Monday- Friday, 8 hours per day (Full-Time, Permanent). Work Timing: 17:30 – 02:30 Hrs.
Work Location- Chennai
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
