Order Management Associate

About the Role

• Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
• Escalate all delays to internal groups including to the senior members of the team as appropriate
• Accountable for meeting and maintaining defined standards for quality and productivity
• Manage internal customer queries and communication in a professional and service-minded manner ensuring
• Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
• Support billing team in validating online invoices and portals
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
• Creating and modification of customer master data.
• Meet agreed volume, service and quality targets
• Strictly adhering to Return to office policies - We follow Hybrid model - 2 to 3 days per week depends on Business requirement
• Shift timing: 12pm to 9pm IST / 2 pm to 11 pm IST
• Work Location: Bangalore

About You,

• Graduate/post-graduate in related field such as commerce or accounting.
• Good data interpretation skills
• Good working knowledge of computer systems. Knowledge on SAP, Sales force - GSI, relevant experience in Order management is an advantage
• Customer focused
• Ability to prioritize and attention to detail
• High aptitude for learning
• Deadline oriented and ability to multi-task
• Should possess excellent communication – written and verbal and able to work as a team
• Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills
• Should be flexible working in night shifts

#LI-MM1

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

  
  

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  
  

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  
  

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  
  

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  
  

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.