Order Processing: Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through Trimble's order management systems.
Basic Sales Quote Support: Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.
Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.
Inventory Awareness. Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment.
Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.
Quality Control: Verify accuracy of order details ie. pricing, part #’s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.
Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.