Senior Processing Officer: Account instructions are reviewed and processed at the agreed Services Level Standards and within the necessary control environment.
1.Ensure the responsible controls for Account Maintenance are followed and strictly enforced.
2.Deliver a customer experience that is professional and timely.
3.Complete necessary data entry in bank systems to facilitate Account Opening activities.
4.Review Account Opening documents received to ensure receipt of all required information and that they are appropriately authorised.
5.Validate required information updated in the system to establish the customer and their accounts has been completed correctly
6.Receive and check all Account Opening requests within the agreed SLA.
7.Assist with the production of department MIS and reporting.
Education: Bachelor’s/MBA
Experience:
1.3-5 years experience in banking operation, Operational process management
2.Should have good comprehension skills & be attentive to details
3.Should have good communication skills
4.Should be able to make sound decisions based on information on hand
5.Customer focussed
6.Demonstrated strengths across Risk/Controls and Client Excellence
7. Payment processing experience preferred
Skills:
1.Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
2.Good oral and written communication skills (call outs to customers)
3.Good customer service skills, service oriented
4.Attention to details, high level of accuracy and productivity.
5.Meticulous, with good initiative & independence, communication skills
Professional Attributes
1.Able to maintain good rapport with peers and supervisors
2.Values attendance and punctuality
3.Strictly observes deadlines and cut-off times
Personal Attributes
1.Good comprehension skills
2.Has decision-making abilities
3.Values integrity
4.Organized and systematic
5.Hardworking and patient
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