The Ops Sup Analyst 1 responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Core Responsibilities:
- Good exposure to internal and regulatory risk and controls including identification of risks in the process and to ensure appropriate mitigants are in place.
- Perform periodic validation of key controls, effectiveness and publish dashboard to key stakeholders.
- Managing Key Performance Indicators on critical processes including account maintenance, closure, reclaim processing, payments, and Investments.
- Track and Work within the required Service Levels
- Manage different work queues and assist with the production of department MIS and reporting.
- Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
- Delivery of a high level of customer service to both internal and external customers
Key Deliverables:
- Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
- Collaborate with key stakeholders on implementing critical process with appropriate controls and governance in place.
- Follow through tasks and take ownership to ensure they are completed to the required standards.
- Adhere to policies, standard framework decided stated by the company to meet client need.
- Meeting all Control and Compliance requirements and updating procedures as required
- Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
- Timely and accurate processing and customer resolution
- Timely escalation on incomplete/delayed processing
Experience:
- Bachelor's degree with minimum 7 years of consumer and investment banking experience is preferred.
- Exposure to Account maintenance operations including reconciliation, quality control is mandatory.
Skills:
- Flexible to work in UK time zone and holidays.
- Excellent communications skills, both verbal and written.
- Good Microsoft skills including Excel, Word and Outlook
- Knowledge of risk & controls to resolve first level escalated inquiries.
- Computer literate and ability to grasp several in house systems quickly.
- Demonstrates collaborative competency.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Core
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Job Family:
Operations Support
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Time Type:
Full time
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