Operations Specialist I

Department: Global IT Operations (GITO) GBS
   
Are you an experienced IT professional with expertise in managing and maintaining IT Infrastructure? Are you ready to take on a challenging role in a global pharmaceutical company? We are looking for Operational Specialist I to join our team in Novo Nordisk. If you have a strong technical background, excellent communication skills, and a passion for delivering high-quality IT solutions, then read on and apply today for a life-changing career. Apply Now!

The Position
As a Operational Specialist I at Novo Nordisk, responsible for defining, building, and operating VMware, Windows Server, clients, and desktop remote infrastructure management services.The role involves proactive engagement with IT architects, IT specialists, and stakeholders across product supply, including production facilities and datacentres worldwide, to enhance awareness of technical deliveries related to IT infrastructure and IT security support services, ensuring they meet business expectations. This role bridges the gap between stakeholder requirements, product supply and global IT project teams, and IT vendors, ensuring efficient delivery of IT infrastructure support and services. It demands strong technical expertise, effective stakeholder and vendor management, and excellent communication skills, with proven experience and extensive IT infrastructure technical knowledge. High-quality delivery, user focus, and innovative initiatives are key aspects of the job. 

You will be entrusted with the below responsibilities:

• Define, build and operate the VMware, Windows Server, Clients and Desktop remote Infrastructure management services and provide Technical operational support globally for PSnet (Product Supply IT) in Novo Nordisk.
• Perform Incident, Change and Problem Management in alignment with scaled Agile framework as a delivery team member.
• Perform the role of a Technical consultant during Major Incident and Critical outages for PSnet VMware Infrastructure issues reported globally.
• Enable fast and optimal project execution according to roll-out plans and ensuring best possible operation and maintenance.
• Ensure a standardised platform worldwide in Product Supply and to establish strong relationship with stakeholders, end users, Service owners and IT suppliers.
• Manage Daily operations & Technical support in the IT Infrastructure area for PSnet. Manage the IT Infrastructure, audits and compliance levels as per Novo Nordisk norms.
• Manage and liaise with the IT Infrastructure vendors providing VMware Infrastructure services across Psnet.

Qualifications

• Master’s degree or bachelor’s degree or similar graduate degree 10+ years of experience IT infrastructure operations and technical services.
• Solid understanding of Wintel Infrastructure, VMware platform, Windows servers and Clients.
• Knowledge of Windows Server Administration and failover clustering, Physical and Virtual Desktop (VDI) environments, SCOM, SCCM and Virtualization platforms.
• Knowledge of IT Infrastructure and IT Security standards (like National Institute of Standards and Technology (NIST).
• Good to have on Knowledge of Power-shell scripting and Python.
• Solid understanding of TCP/IP networking, Active directory(AD),Network Time Protocol (NTP), Simple Mail Transfer Protocol (SMTP), group policies and Simple Network Management Protocol (SNMP). 
• Ability to support automation, cloud qualification and brand-new IT implementations.
• Preferred to have Industry recognized ITIL and ISO quality management certification.
• Excellent communication skills in English and comfortable working with different cultures.
• Good to have worked in Agile set and some hand-on practise on tools like ADO (ActiveX Data Objects).

About the department
The position is based in the Production Infrastructure (PI) area, which is part of Global IT Operations (GITO). GITO is a department with 400+ employees distributed across more than 25 countries, managing IT Infra compliance, Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management, and Digital Workplace Services. The Production Infrastructure is a global team of highly skilled and dedicated employees, supporting production sites infrastructure services across the globe. We have a strong focus on teamwork and collaboration, and we work in a truly global setup with colleagues located all over the world.

Working at Novo Nordisk 
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table,

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline

9th Oct 2024.

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.