Description
Job Title: Operations Specialist Job Location: India Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 570 employees work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team. Our Commitment to You No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Rightpoint! Introduction As an Operations Specialist, you will be responsible for enhancing and managing the efficiency of various operational processes across the organization. Your role will involve analyzing workflows, implementing improvements, and ensuring smooth and efficient operations. You’ll work closely with cross-functional teams to deliver results, solve challenges, and make sure day-to-day operations run without a hitch. This is an ideal position for someone with a strong analytical mindset, excellent problem-solving skills, and a knack for project management. What You’ll Be Doing and the Impact You’ll Make:
Process Optimization: Analyze current processes, identify inefficiencies, and implement improvements to enhance operational performance.
Project Management: Manage and oversee operational projects from inception to completion, ensuring timelines are met and resources are used efficiently.
Data Analysis & Reporting: Gather and analyze data related to operations, generating reports to track key metrics and inform decision-making.
Cross-Department Collaboration: Work closely with teams across the organization to identify operational needs and ensure smooth coordination.
Documentation & Standardization: Develop, maintain, and improve standard operating procedures (SOPs) and process documentation for operational consistencyProblem Resolution: Quickly identify and resolve operational issues, providing solutions to maintain productivity and minimize disruptions.
Vendor Management: Assist in managing vendor relationships and contracts, ensuring services are delivered as agreed and optimizing external resources.
What We’d Love to See:
2+ years of experience in an operations, project management, or process improvement role, preferably within a remote or hybrid environment.
Strong analytical skills with experience interpreting data and generating actionable insights.
Excellent ability to manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Solid understanding of process improvement methodologies is a plus.
Excellent communication skills with the ability to work cross-functionally and lead discussions on process improvements.
Ability to work independently, think critically, and prioritize tasks in a fast-paced environment.
Experience with business intelligence or analytics tools (e.g., Power BI, Tableau)
Familiarity with ERP systems.
Benefits and Perks at Rightpoint
30 Paid leaves
Public Holidays
Casual and open office environment
Flexible Work Schedule
Family medical insurance
Life insurance
Accidental Insurance
Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents.
EEO Statement Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
