Operations Manager, Legal Operations - SDC

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Legal Operations is a multi-disciplinary team focused on maximizing efficient delivery of legal services at Stripe. The Legal Operations team is responsible for building the operational infrastructure, strategy, governance, and oversight of legal programs. 

What you’ll do

Stripe has launched Stripe Delivery Centers, a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people who have a passion for solving global user issues, building operations, driving process improvements and who want to play a front-line role in building this operational capability for Stripe and accelerating Stripe’s growth.

In this role, you will recruit, manage, and develop a group of Operations Associates in the Legal Operations team. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering outstanding results. 

Responsibilities

• Recruit, manage, coach, and develop a new team of in-office Operations Associates 
• Drive strong operational delivery and process improvement while balancing operational efficiency and user impact
• Define and manage core metrics, SLAs, and performance
• Identify gaps in current systems, policies and strategies, and recommend enhancements and automation opportunities
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making; own the strategy to scale our operations while eliminating waste along the way
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

At least 5+ years experience leading operations in risk or compliance

• Experience working cross-functionally with multiple teams to deliver high impact initiatives 
• Experience with payments, risk, compliance, or the financial industry operations
• Excellent written and verbal communication skills
• An ability to collaborate effectively with stakeholders
• Background of identifying and remediating quality gaps in team performance
• Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
• Passion for process improvement and innovation

Preferred qualifications 

• Experience in building and scaling new teams from zero 
• Strong operational background including experience with new process launches and service delivery in a high growth technology company