Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What's the opportunity? We are looking for an Operations Manager based in India to join our Operations Payins team, who will ensure our operations run smoothly and all the processes are productly, effectly and that we have the best local integrations we are capable of. Plus, the capacity for business analysis and found new business opportunities.
What will I be doing?
Formulate business strategies in terms of Structures, Costs, Business capabilities for each of the countries we operate
Implement efficient processes and look for new opportunities
Oversee the implementation of technology solutions throughout the organization
Manage relations and negotiations with partners and local acquirers
Evaluate risk and lead quality assurance efforts
Analyzing performance results and optimize accordingly
Understand Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
Work closely with the rest of the company to make their life easier, by providing the information they may need, such as: transactions information, feedback from our local providers and analysis on the current issues that may be affecting our clients and our local processes (audit, backoffice, etc)
What skills do I need?
Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
Solid experience bank, financial services, payment industry, fintech, acquirers or similar.
Knowledge of data analytics and reporting
Knowledge of SQL required
Familiarity with all business functions including legal, finance, product and IT
Outstanding presentation, reporting and communication skills
Attention to detail
Curious profile and positive attitude
Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
