Operations Manager
Account Management – Work Dynamics (India)
What this job involves:
Putting safety in your hands
First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.
- Site operations Management
- Ensure 24/7 site operations for city.
- Manage Soft Services, M&E, Transport, and any other services as per SLA
- Prepare business reports to help the client for decision making
- Manage audits, data, analysis etc for continuous improvement
- Ensure smooth transition of workspaces based on Business requirements
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Support other city functions on any BCP
- 24/7 reachability in case of any emergency support
- Should be capable to manage city during the absence of facility manager
- Plan and maintain repository for all data / information
- Prepare business reports to help the client for decision making
- Suggest / Recommend changes or inputs required to enhance / optimize process
- Ensure routine update of database for future reference
- Prepare and present MMR, QBRs accordingly
- Ensure sufficient manpower as per contract
- Attendance manual and application management
- Manage the morale of the team members
- Treat team members equally and give equal opportunities
- Appraisal management
- Store and restore all data as required by client
- Share required data for audits within stipulated period
- Maintain data as per data retention polity
- Maintain professional rapport with all sub vendors
- Conduct KPI and record MOM on their performance on monthly basis
- Ensure a property risk management program including audits is implemented and maintained
- Any incidents to be recorded and shared with CAPA reports
- Consumable stock Management
- Ensure Minimum Order Quantity is maintained
- Ensure sufficient stock for routine operations are maintained
- Ensure procurement on monthly / adhoc basis
- Ensure business continuity
- Client visit / Leadership visit
- Ensure to procure required materials
- Ensure to arrange venue based on the requirement
- Ensure food & beverages are taken care of
- Ensure liason with Landlord, helpdesk for smooth entry
- Ensure to complete mandatory trainings for self as per organization requirement and appraisal
- Ensure down team to complete mandatory trainings for self as per organization requirement and appraisal
- Preserve training records and materials for future reference
- Budget and billing management
- Track the budget monthly and ensure process the invoices as per agreed terms
- Follow up with vendor for timely submission of invoices
- Process the invoices after due diligence
- Track the invoices till payment and collate NDC for all vendors on quarterly basis
Location:
On-site –Chennai, TN
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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