Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will ensure the smooth functioning of the systems and provide timely support to resolve any issues that may arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure the smooth functioning of production systems and services. - Manage delivery of services based on operational requirements and service agreement. - Provide timely support to resolve any issues that may arise. - Collaborate with cross-functional teams to identify and implement process improvements. - Monitor system performance and troubleshoot any performance issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Strong understanding of IT service management principles and practices. - Experience in incident management, problem management, and change management processes. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with IT operations management tools. - Familiarity with cloud computing platforms and technologies. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow. - This position is based in Jaipur. - A 15 years full time education is required.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

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