Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities As an Operations Buyer, prime responsibility is to procure basic goods and services, obtain quotation, vendor on-boarding and management, end to end procurement operations, contracting knowledge a must have to evaluate risks and adhere to Client requirements. Support the Lead & Manage Helpdesk and Operations Team and be responsible for the delivery of Procurement Services. He/ She will be responsible for client satisfaction and meeting SLA commitments between the Client and IBM.
Your responsibilities include but are not limited to:
Good communication skills with the ability to interact, convey, convince and understand depending on the requirement.
Review requisition requirements
Recognize Non-Catalog Purchases that should be directed to a Catalog Solution
Work efficiently with requester/client for additional information or any questions
Determine Source from Sourcing provided Master File
Negotiate cost savings and terms when applicable (non-contracted sources)
Understand relationships between contracts and can decipher details from contracts.
Procurement of low dollar purchases services (including source identification as needed)
Price and delivery Confirmation
PO Order receipt Confirmation
Working knowledge of ERP Tools supporting Procurement
Knowledge of all client’s specific processes and procedures
Complete Customer requests for set up of new suppliers including providing applicable information – Fully responsible for managing Helpdesk and Procurement operations of client account
Directing and coaching the team of Focal, Buyers & Agents on a regular basis towards meeting customer expectations
Ensure Customer and Stakeholders Satisfaction
Recruiting, training and development, and retention of Team Members; improve employee motivation and provide periodic performance feedback.
Handling customer escalations and conducting root cause analysis to find and implement lasting solutions.
Discharges basic management responsibilities common to all IBM managers including Performance Appraisals and Career Development Processes
Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the process.
Understand client expectations and requirements and act as a communication channel between the center and the global teams.
Participate in periodic internal and external reviews and resolve any issues relating to business controls guidelines.
Execute operational plan to ensure all engagement SLAs are consistently met
Formulate strategies and execute plans to move up the value chain
Contribute to engagement profitability through efficient management of resource and expense
Ensure audit readiness of all purchasing documents.
Assume additional responsibilities as assigned by reporting manager.
Interface with clients and suppliers on supplier and payment issues in conjunction with tactical commodity manager
Maintain all relevant supplier documentation
Proficient with reporting/MS Excel to be able to maintain account specific reports and team trackers.
Ensure Audit readiness of all purchasing documents
Work with Stakeholders and Management efficiently
Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in North America time zone (5.30 PM to 2.30 AM IST) – only one way cab will be provided for log out.
Required Technical and Professional Expertise
Minimum 2-5 years of experience in Procurement domain
Experience in performing duties as Operations Buyer for Global Organizations
The operations buyers will perform activities to Client preferred and IBM sourced vendors
Good Communication skills
Contracting knowledge will be a good to have additional skill set
Comprehensive commercial procurement and client facing or consulting experience
Virtual client facing skills
Proficient in Microsoft Office Suite
Skills required – Someone who possesses the following at a minimum: strong communication skills both written and verbal, ability to multitask, Client facing skills, strong organization skills, attention to detail, good presentation skills & procurement background.
