الوصف الوظيفي
Job Description:Job Title - Operations Analyst, NCTLocation – Jaipur, IndiaRole Description: The Process Executive will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.Candidate/Applicant needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs.Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified.Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilities Review client account opening documentation as per regulatory and internal policies.Manage and process automation orders subscriptions, and redemptions related to Mutual Funds, ensuring timely and accurate execution of transactions.Handle processes related to tax exemptions for clients in accordance with German regulations, ensuring compliance and accurate documentation.Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore partners and relationship managers to ensure accurate execution of requests.Perform signature verification Verify client signatures for various banking documents and transactions. Ensure proper documentation and client record updates are made in accordance with bank policies.Update and maintain accurate client postal address information in the system to ensure proper correspondence delivery.Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients, communicating effectively in German for smooth coordination of tasks and resolving operational issues.Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes.Proactively identify and escalate potential risks or fraudulent activities associated with account transactions.Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).Support project team on all data migration projects.Handle any other Adhoc projects assigned by the supervisor.Ensure all your key deliverables are completed on a timely manner without any escalations.Your skills and experienceDiploma or Degree in a related discipline. German Language minimum B1 is mandatory.At least 2 – 4 years’ experience in German language process.Willing to work in Multiple/ rotational ShiftsHow we’ll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsAbout us and our teamsPlease visit our company website for further information:https://www.db.com/company/company.htmWe strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.
